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Why does my Samsung mobile phone s5 always have a black screen recently, and it turns off automatically, so I can't receive information?

Dear Samsung users, hello:

According to your description, the occurrence of smartphone failure will be affected by many factors. For example, third-party software conflicts, viruses, and excessive cache usage. It is recommended that you try the following methods:

1, try to replace the battery, or send it to the service center for testing.

2. Uninstall the recently installed third-party software to preliminarily eliminate the causes of system software conflicts.

3. Take out the external SD card and test it.

4. Back up mobile phone data (phone book, text messages, pictures, etc. ) and restore the phone factory settings (enter phone settings-reset-restore factory settings).

If there are still problems through the above methods, it is recommended that you send your mobile phone to the nearest Samsung service center for testing. Please visit:

. Samsung . com/support/service locations . ASP

You are welcome to give us your suggestions and opinions: www.diaochaquan.cn/s/3Z0LE.