Huawei enjoys 5s, can't answer the phone, can't receive text messages. How to solve it?

Cannot answer the phone, please try the following:

1. At present, this phenomenon may be due to the conflict with 360 security guards. Please download the 360 Security Guard application and restore the factory settings.

2. Check Settings > All Settings > Is Do Not Disturb mode turned on in the Privacy and Security section? If so, please close it and try again.

3. Check whether the blacklist is set. You can open the "Mobile Manager" APP to see if a blacklist has been added to the harassment interception settings.

4. Confirm whether your mobile phone receives an incoming call, but it is in a silent state, a vibrating state or a noisy state for a long time, which affects the answer. If this is the case, it is recommended to turn the ringtone volume to the maximum so as not to miss the ringtone.

5. If someone dialed your phone number, but your phone didn't respond, which caused you to miss the call, you can do the following checks and treatments:

1) Please confirm whether to cut the card? Sometimes there will be call problems when cutting sim cards. It is recommended to replace regular MicroSim or Nano cards in the business hall.

2) Please check whether you have upgraded to the latest system version, which can be found in Settings >; & gt system update >> check for updates, if you followed the steps to upgrade your system.

3) If it is a problem when 4G is turned on, you can turn off 4G first.

You can't receive SMS, please try the following:

1. Check whether the mobile phone manager has set a blacklist.

2. Check whether a third-party application (such as 360) intercepts short messages. For example, some security management applications filter incoming short messages. Please uninstall related applications.

3. Try whether the SIM card can receive short messages normally in other similar brands of mobile phones, and confirm that the SIM card is normal.

4. Restore the factory settings after the backup application to see if it can be received.

If the above methods can't solve the problem, please upgrade the latest official firmware.

I hope it helps you.