What about the virus in vivo mobile phone?

If the device is invaded by virus, please refer to the following treatment methods:

1, enter iHousekeeper-Security Detection-Scan and Clean Virus;

2. Enter Settings-System Management/More Settings-Backup and Reset-Clear all data, and check format storage or SD card;

Note: Clearing all data will delete all data stored internally (except SD card data), including installed applications, contacts, short messages, files, etc. Please back up important data before this operation.

You can click on this webpage link to see how to back up data to the cloud service.

3. If the above methods fail to solve the problem, please bring your mobile phone and purchase certificate to vivo customer service center for testing. Go to official website /vivo Mall APP-My-outlet to inquire or click the link on this webpage, and select the current city to get the address and contact information of the service center.

Tips: In order to save time, it is recommended to contact the customer service center staff by phone before going, to avoid running empty, to plan the trip reasonably and to travel safely.