Can Liuyang Mayor Hotline Solve the Problem?

Whether the mayor hotline can solve the problem depends on different regions, and then different mayors will be different.

The mayor's public telephone duty room is an office of the general office of the municipal government. It is a specialized agency responsible for the mayor's public telephone work and works under the leadership of the deputy director in charge of the general office of the municipal government. The mayor's public telephone duties include:

1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.

2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies.

3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.

4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance.

5, responsible for the construction and development of the mayor's public telephone network.

6, responsible for the mayor's mailbox work and letters from the masses.

In order to make the mayor's hotline a bridge between the government and the people and improve the efficiency and quality of work, three "centers" have been established:

1, the "acceptance center", is mainly responsible for accepting calls from the masses and online complaints and suggestions, and after editing, it will be handed over to the assigned center for handling.

2. The "Assignment Center" is mainly responsible for assigning the processing documents transferred from the acceptance center, and conducting work such as handling, receiving, replying, returning visits, sending short messages, and statistical evaluation.

3 "supervision center" is mainly responsible for the supervision, feedback and on-site supervision of hot and difficult issues reflected by the masses. Further establish and improve the working mechanism of acceptance, assignment, reply, supervision, assessment, etc., increase supervision and pay regular visits to ensure that the problems reflected by the masses are echoed.

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The mayor's hotline was first applied by Hangzhou to the state and was approved by the Ministry of Information Industry. And this number, the Ministry of Information Industry will use it as a special number for government affairs and public services, which will be shared by mayors of other cities across the country.