What complaints do apps fear most?

First of all, I am an ordinary office worker. The first time I bought AJ1 red hook and black toe on the Dewu app, because this pair of shoes recently fell down, so I bought it. It was the first time. The service is indeed very good. There were internal defects in the insoles of the shoes. They would notify me and ask me if I accepted it. Finally, after I did not accept it, Dewu returned it to me and recommended the same model and size at a slightly lower price. I finally got the shoes because they felt like a good fit. I felt that everything was in order and it was reassuring to buy. Unexpectedly, the nightmare finally came. Because I believe it, I can rest assured. This is what I thought about the Dewu app after buying the first pair of shoes on Dewu. Then I bought the second pair, AJ1 Purple Toe (fast delivery). From payment to I got it. During this period, I did not receive any notification from the Dewu app. Later, when the shoes were sent, I saw an obvious sign of trying them on, and there were traces of dirt on the soles. After asking my friends, they said The speedy delivery of the item didn't work, so I just bought the slowest one. They would have an appraiser appraise it. Later, they gave me two compensation methods. One was to return the shoes and they would pay for the shipping. The second was to keep the shoes. They gave me 30 yuan for so-called "shoe cleaning money" because I happened to be on a business trip at that time and it was too troublesome to return the goods. Moreover, their customer service attitude was very good, so I just forgot about it. Then my girlfriend saw this pair. After purple toes, she said she wanted it too, and then I bought another pair of purple toes in size 37.5 on Dewu. Because of the previous pair of shoes, I did not choose the fastest delivery, but the slowest. The delivery method is the same as the previous red hook and black toe. I thought I could wait for it to arrive with peace of mind, but who knew the problem came. After the shoes arrived, the shoe box was broken, the shoelaces were dirty, and there were stains on the shoes. There were traces of wear, and there was also a pungent fragrance that did not belong to the shoes themselves (no need to think about it, it must have been sprayed by someone). After that, I contacted their customer service immediately, but they didn’t get in touch for a whole day ( Later, they told me to reply to me at 12 noon, saying that I was not talking, maybe not watching, haha) I directly called 12345 to complain. After the first complaint, the customer service of Dewu contacted me, and their attitude was particularly bad. , and with a mocking voice, as if you don't understand, and then she kept saying: Your situation is within the scope of our delivery. At this time, I was very curious, why did you contact my good service when the insoles were dirty the first time, and now it is like this? I emphasized that the shoes I bought were brand new and flawless, and the shoes you introduced were also brand new and flawless. However, they turned out to be defective in my hands. After coordination, they agreed to return the goods to me, but I had to pay for the shipping costs. I don’t understand why it was obviously a defective product. There is something wrong with your product, but I have to bear the shipping cost? I didn't understand and couldn't accept it. Then I made a second complaint. Before I could get a reply, Dewu automatically confirmed receipt of the shoes I bought. Then I made my third complaint. After calling the complaint phone, I received a call from the Industrial and Commercial Bureau at three o'clock in the afternoon. The Industrial and Commercial Bureau told me that the shoes

According to Section 1,000 of the Civil Code The relevant provisions of Article 033, unless otherwise provided by law or with the express consent of the right holder, are implemented: intruding on the private life and peace of others through phone calls, text messages, instant messaging tools, emails, leaflets, etc.; entering, photographing, and peeping Behaviors such as other people's homes, hotel rooms and other private spaces; photographing, peeping, eavesdropping, and publishing other people's private activities; photographing and peeping at other people's private parts of the body; and handling other people's private information are all violations of other people's privacy rights.

Infringement of personal privacy is a civil tort, and the parties concerned have the right to require the infringer to bear civil responsibilities such as stopping the infringement and compensating for losses. If the infringer does not stop the infringement and causes serious mental damage to the infringer, he may file a lawsuit with the People's Court and require the infringer to bear civil tort liability.

Legal basis:

"E-Commerce Law of the People's Republic of China"

Article 74 E-commerce operators sell goods or provide services , who fails to perform contractual obligations or performs contractual obligations inconsistently with the agreement, or causes damage to others, shall bear civil liability in accordance with the law.

Article 75 E-commerce operators violate the provisions of Articles 12 and 13 of this Law by engaging in business activities without obtaining relevant administrative licenses, or selling or providing transactions prohibited by laws and administrative regulations. goods, services, or fails to perform the information provision obligations stipulated in Article 25 of this Law. If an e-commerce platform operator violates the provisions of Article 46 of this Law, conducts transactions through centralized transactions, or conducts standardized contract transactions, it shall be punished in accordance with relevant regulations. Penalties stipulated in laws and administrative regulations.