Interpretation of hot issues in mobile phone registration

1. Can medical insurance be used in other areas besides urban medical insurance?

A: At present, mobile phone registration only supports medical insurance in Suzhou city, but users of park medical insurance, Xiangcheng medical insurance and Wuzhong medical insurance do not support it for the time being. Please choose the medical insurance type at your own expense.

2. I am a medical insurance user. How to deduct the medical insurance fee?

A: The registration fee is deducted from the self-funded account in advance. When citizens bring their medical insurance card to the hospital self-service machine to get the number and insert the card, the corresponding self-funded deduction will be automatically returned and deducted from the medical insurance card account.

3. What should I do if I forget my login password after registering on the smart medical website?

A: The citizens log in to the smart medical website, click Forgot Password on the login interface, and retrieve the password through the user name and mobile phone.

4. Can I register my relatives and friends?

A: Yes, citizens can register when choosing hospitals, departments and experts that need to be registered, and they can enter information of relatives and friends when filling in patient information.

The medical number is 10, but the expert has called 15. What should I do?

A: Citizens can wait for medical treatment directly behind 15.

6. Why can't I get the SMS verification code when I register?

A: The public can click again to get the mobile phone verification code.

7. What if a self-funded user fails to receive a successful SMS after successful registration?

A: Self-paying users can check the registration records in the "Historical Reservation" of the "Appointment Service", get the number from the hospital with the medical password in the registration records, or call 12320 to request a replacement verification code.

8. How can I check the balance of my temporary account?

A: Citizens can log in to the smart medical system and select "Account Recharge" or "Account Details" in "Payment Clearing" to check the balance in the account.

9. How to recharge Su Futong's temporary account?

A: In the "account recharge" of "payment settlement", citizens recharge their accounts in Sotheby's Lincheng through online banking. In the process of recharging, please don't close any payment pages.

10. I paid the registration fee through online banking and returned the expert number the day before seeing a doctor. Where did I refund the registration fee I paid? What if it is a bank card?

A: The registration fee paid through online banking will be returned to the Sufutong account. If the registration fee is paid through the bound bank card, the registration fee will be returned to the bound bank card.