What is the situation that Huawei mobile phone can't open the address book?

If your phone call record is not displayed or lost, please check it according to the following scenarios:

1. Cannot generate a call record after making or receiving a call:

1. Please check whether the privacy space is open.

When the main space and the private space have the same contacts, the call records are only displayed in the private space. It is recommended that you view the call records in your private space or move your contacts to the main space (as shown below):

Enter the privacy space, click Settings, and search Enter Privacy Space > Privacy Space to Main Space > Contacts. The call records will also be migrated and transferred to the main space.

2. You may have modified the system date/time, resulting in the new call record not being displayed at the top.

It is recommended that you enter the settings, search and enter the date and time, and change the date and time to the latest.

Maybe you don't have the right to open the phone records.

EMUI 10。 X & ampEMUI 1 1.0: I suggest you set it, search for application management, and click on the three points in the upper right corner.

, select Show System Processes, search the contact store, and then click Permissions. If access to the call log is denied, please open it.

Before EMUI 10.0: It is recommended that you enter Settings, search Application Management, find the contact person, click Permissions, and close all permissions before opening.

Second, the historical call record cannot be found, and the call record is lost:

1. You may have selected other options, such as missed calls, resulting in only partial calls being displayed.

It is recommended that you click Dial or Phone, and click All Calls in the call record list interface to display all call records.

2. It may be that you have set the call records to be merged by contact, resulting in the merging of call records with the same number.

I suggest you enter the dial-up/phone, and click three points > Settings > Call Records Merge > Press Time to display all call records.

The system sets the default storage limit of call records to 2000. When the limit is reached, the old call records will be deleted and the latest 2000 will be kept.

It is recommended that you back up the old phone records to cloud hosting first, and then clean up the historical phone records. If it is an earlier call record, you can also check with the operator.

3. Maybe a third-party application deleted your call record:

Go to settings, search for rights management > three points in the upper right corner > rights access records, and view the call records of these applications within 7 days.

Go to settings, search for rights management > rights, find call records > create/modify/delete call records, and see if any third-party software has checked this right. Please revoke the permission to create/modify/delete call records for these applications.

4. Please try to clear the contact data.

Enter settings, search application management, find the contact, and click Save >; Delete data.

Still can't solve?

If the above methods can't solve your problem, it is recommended that you back up your data in advance (third-party applications such as WeChat and QQ need to be backed up separately), and bring the purchase voucher to Huawei customer service center for testing.