Which platform is the most effective to complain about fraud?

1. Call the platform customer service hotline for feedback. Users can query the customer service hotline of the platform they want to complain on the browser and make complaints and feedback. Among them, the customer service complaint hotline of Taobao platform is 9510211.

2. File a complaint with the platform’s official customer service. If a user has a dispute with a merchant when purchasing something on the software, he or she can lodge a complaint through the platform's official customer service. Under normal circumstances, each platform has official customer service, and you can find customer service for solutions.

3. Initiate a complaint through the Black Cat complaint platform. Users can search Black Cat Complaint in the browser, find I want to complain on the main page, enter the interface, read the relevant instructions, jump to the complaint interface, and fill in the issue to be complained.

If the above methods cannot solve the problem, you can also submit complaints and feedback through the "Consumers Association".

1. Call the consumer complaint reporting hotline.

You can call the 12315 hotline for complaint feedback, but you must add the area code of the merchant's location or the city area code of the registered location of the software platform company you want to complain about, that is, "area code + 12315". Official customer service answering hours: 8:30~12:00 in the morning and 2:00~5:30 in the afternoon except weekends. Phone recording is performed at other times.

2. Complain through the consumer Internet complaint platform.

(1) First, search the official website of "National 12315 Platform" on the search engine. After entering, find and click Please log in to log in;

(2) On the consumer login page Fill in the user ID and password to complete the "login". If you do not have an account, you need to register;

(3) After successfully logging in, return to the main page and click the I want to complain option to enter the complaint application interface. Consumers can start filling in the complaint after reading the instructions;

(4) Fill in the name of the main company of the platform that needs to be complained (the name of the main company can be found on websites/apps such as Qichacha and Aiqicha) Search the name of the software you want to complain about to find the full name of the company), and then click the search option on the right;

(5) Find the corresponding company in the search results, click on the company to enter the consumer information page, Enter the basic information, click Submit, go to the business information interface, fill in the purchased goods or services and the specific appeals to be complained, and click Submit.

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