What should I do if vivos5 forgets the screen lock password?

VivoS5 model forgot the screen lock password, please refer to the following operation:

Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop.

Please back up the data, connect to the network, enter the mobile phone cloud service-login account-find device-turn on "find mobile phone", use other mobile phones or computers to open the vivo cloud service-enter the password of the vivo account-find mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password;

Case 2: Forgot the screen lock password, unable to enter the desktop.

In the password input interface, the screen lock password is entered incorrectly for five consecutive times, and the screen has the option of "Forgot Password". Click "Forgot Password" to fill in the previously set secret protection answer for verification and modify the screen lock password. If you forget the screen lock secret protection, you have turned on the device search function before. You can try to open the vivo cloud service with another mobile phone or computer ()-enter the password of the vivo account-find the mobile phone-empty the mobile phone-and click OK.

Note: If mobile phone search is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported).

Situation 3: The screen lock password cannot be reset by the above methods. Please bring your equipment, ID card and purchase certificate to the vivo customer service center. The address and contact information of the service center can be found in vivo official website-Services-Outlets. Click View All-Select the province and city where you are located-query the local customer service center, or enter this link to query.