Fuzhou Urban Management Complaints Telephone 24 hours

In p>216, Fuzhou Smart Fuzhou Management Service Center (hereinafter referred to as the Center) integrated 138 hotlines, including 12319 (digital urban management), 12369 (environmental protection) and 1235 (safety production), and realized 12345 "No.1 acceptance". Up to now, the platform has opened 12 appeal channels, including hotline, website, "e Fuzhou" APP, Minzhengtong APP, Fuzhou 12345APP, Fuzhou 12345 Weibo, WeChat, QQ and "e Fuzhou" convenience service self-service terminal.

"The Center has established a grading early warning mechanism for the 12345 platform, and will give early warning reminders for the overdue parts by SMS, manual telephone, etc. After the establishment of this mechanism, the timely inspection rate and the on-time settlement rate of claims increased from 99.96% in 219 to 1% this year, basically eliminating the overdue phenomenon of claims. " The person in charge said.

if the claims that the masses are not satisfied with are verified to be the responsibility of the organizer, they will be approved to be handled by the organizer again, and the corresponding organizer will be given a yellow card and a red card for supervision. For example, in view of the difficult problems of urban governance such as illegal parking of motor vehicles, the center continues to pay attention to and take the initiative to intervene, and conducts supervision through key tracking, red and yellow cards, etc. It is reported that in the first half of this year alone, the center has supervised the illegal suspension for more than 2 times, effectively promoting the relevant contractors to do a good job and implement the claims, and solving the difficult problems of public concern.

It is understood that Fuzhou 12345 platform is also connected to more than 1,2 linkage units, and its service scope covers four levels: provinces, cities, counties (cities) and towns (streets). All appeals can be forwarded to the corresponding functional departments in time, realizing cross-regional, cross-departmental and cross-level coordination.