Will Taobao automatically refund if it refuses to sign?

Taobao can't automatically refund if it refuses to sign. We should communicate with the seller and apply for a refund ourselves. After the buyer refuses the express delivery, the sender company will contact the sender company to inform the other party of the situation. Then the sender's company will contact the sender for more details.

Will Taobao automatically refund if it refuses to sign?

Taobao can't automatically refund if it refuses to sign. We should communicate with the seller and apply for a refund ourselves.

1. If you don't receive the goods, you will refuse to sign directly, and you will be notified by SMS or telephone.

If the message tells you to reply to some letters and refuse to sign them, do as required.

If it's a phone call, you need to tell the courier that you don't want it. The express mail needs to be returned the same way.

2, in the process of express return, you need to pay attention to your logistics status.

Check whether the express mail is on the way back, whether the logistics is updated or shows that it has stopped for a while. You need to ask the courier company about the status of your express mail.

3. The method is: check the regional outlets of your own express delivery on official website and find the contact information. For example, if you are in "xx District, xx City", you can check the telephone number of the courier company in "xx City".

Write down your order number. If necessary, ask the staff to check for you. After the phone call, explain your situation and tell you that you need to return the courier and get a refund.

4. After the logistics shows that the express mail has been signed by the seller, you need to contact the seller with Wang Xin or Ali Want Want to ask if the seller has received the express mail and can apply for a refund.

5. After the seller says that you can apply for a refund, you click the "Refund" button at the back of the order, and fill in the reason for the refund and the logistics of the return.

6. The reason for refund can be "no reason to return the goods within seven days", the "logistics company" of "return logistics" should fill in the courier company you received before, and the "logistics single number" should also fill in the single number sent to you by the seller.

7. Fill in all required fields, submit the return application and inform the seller, and the seller will handle your request after receiving your Taobao return application.

8. The system will prompt if the refund is successful. The money will be returned to Alipay first, and then to your bank card.

If you use Alipay wallet, the money will be returned, and the Alipay service center under Alipay wallet "Services" will be displayed.

If you want to refuse to sign the courier, don't sign for it when the courier arrives, let it return it by itself, and then apply for a refund after the merchant receives the goods.