Briefing on the use of court office automation system _ People's Court Information work briefing

"12368" is the judicial information public service number determined by the Supreme People's Court and widely used in the national court system.

The first pilot unit of China "12368" judicial service hotline-Beijing court "12368" judicial service hotline was officially opened on June 7, 2009.

The judicial service hotline "12368" was opened to provide the public with static information such as litigation knowledge, address route and contact information of courts at all levels; With the further construction of the service hotline, it will also provide dynamic case progress for litigation participants, and provide services such as public opinion investigation and letters and visits. The address and route of the court can be sent to the mobile phone designated by the user in the form of short message; After the opening of the dynamic information service, you can fax the details such as filing instructions and case documents to the designated number as required.

"12368" takes the public and litigant participants as the service objects, static information such as litigation process, litigation knowledge consultation and dynamic information such as case trial and execution as the service contents, and telephone access, voice, SMS and fax as the service methods, providing services and convenience for the public to participate in litigation activities.

"12368" In order to actively respond to the new expectations of the masses, improve the quality and efficiency of judicial services, and let the people feel the humanistic care of China's justice more truly, the Supreme People's Court recently opened a litigation service hotline 12368. 12368 Litigation Service Hotline, as an important part of the construction of the Supreme People's Court Litigation Service Center, is not only a new measure for judicial convenience, but also a new way to deepen judicial openness and consciously accept supervision.

Precautions:

The parties and agents ad litem can call 12368 during working hours to inquire about whether the case is accepted, the members of the collegial panel, the court session time, the progress of handling the case, the handling results and other information. You can also consult procedural questions. You can also query 24-hour case information through the self-service system. 12368 also provides litigation-guided self-help inquiry and manual consultation services to the public. In order to better meet the diverse needs of the masses, the Supreme People's Court will continue to improve and enrich its services.

Call 12368 by landline or mobile phone, and you can contact the judge, inquire about the case, consult the lawsuit, make comments and suggestions on the work of the court or conduct letters and visits.

"12368" is the national public service number of judicial information of people's courts determined by the Supreme People's Court. If the party concerned is local, dial "12368" directly; Other places need to dial "local area code 12368". [4]

1. Litigation service time: 12368. The manual service hours of hotline agents are working hours (8:30- 17:30, except weekends and holidays, the same below), and the self-service voice service hours are 24 hours; Window and SMS litigation service hours are working hours; Internet, WeChat, Weibo and other litigation services are available 24 hours a day.

2. When the parties or agents use the functions of inquiring cases, contacting judges, sending and receiving materials, letters and complaints, opinions and suggestions on the 12368 litigation service platform, they need to confirm their identity through the litigation service password notified in the Notice of Case Acceptance, Notice of Respondent and Notice of Participation in Litigation. The litigation service password is automatically and randomly generated by the trial process management system, which corresponds to the case number and is unique and specific. Therefore, the parties or agents are requested to properly keep their litigation service passwords to avoid the adverse consequences caused by the identity being fraudulently used by others due to the disclosure of litigation service passwords.

Note: Tel 12368. The specific service hours are in accordance with the provisions of the local court.

Service content:

1. Case information inquiry is helpful to inquire whether the case file has been transferred to the intermediate people's court, whether the case has been filed in the intermediate people's court, the progress of the case, the compensation situation and other related information.

2. Assist in contacting the court staff, provide the office phone numbers of the clerk and relevant judges, and convey the appeal to the court staff by leaving messages.

3. Provide litigation guidance and answer general procedural legal questions, such as prosecution, appeal, retrial and fee refund.

The work of litigation service hotline is becoming more and more perfect and mature, which has played an important role in justice for the people, judicial openness, litigation service and trial assistance.