What if the courier refuses to deliver the goods to your door?

If the delivery address is not within the delivery range of the courier outlet, it is normal for the courier not to deliver the goods to the door. The delivery scope can be inquired in the official website office of Express.

However, if the delivery address is within the range of accessories and the courier still refuses to deliver the goods to the door, you can call Shentong customer service hotline: 95543 to complain to the courier.

The courier company is obliged to deliver the goods to the consignee (but some companies refuse to deliver the goods after more than three times), and the consignee has the right to refuse to pick up the goods. It is incorrect for the courier company to refuse to deliver the goods to the door, because it has paid the courier fee and is entitled to the corresponding service.

From May 1 2065438, the first administrative regulation on express delivery in China will be formally implemented. Article 25 of the new regulations: an enterprise engaged in express delivery business shall deliver the express mail to the agreed receiving address, the addressee or the agent designated by the addressee, and inform the addressee or the agent to accept it in person. Without permission, the courier shall not put the express in the express room or the express cabinet.

The Provisional Regulations on Express Delivery also clearly stipulates the compensation for the loss of express mail. According to the regulations, if the express mail is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express mail shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

References:

Article 25 of Baidu Encyclopedia's Provisional Regulations on Express Delivery