Shopping in Taobao, the seller sent me an empty bag, what should I do? Can I apply for a refund? He has logistics information. Can I win?

Empty package is a bad behavior, you can apply for a refund from Taobao, and you will win if you take a photo.

It is not excluded that the merchant forgets to pack, and negotiate with the merchant first.

You can apply for a refund and upload photos, similar to judicial evidence collection. If automatic payment has been made, please apply for after-sales.

Taobao is stronger than merchants and beneficial to buyers. If the business operates maliciously, it can be blocked and the investment disappears.

Logistics information may contain goods information, but the evidence is insufficient.

reference data

If the buyer applies to Taobao for compensation for the seller who participated in the "7-day return without reason" service of consumer protection service, Taobao has the right to conduct a superficial review of the certification materials submitted by both parties to the transaction as an ordinary person and make a judgment based on the information. Both parties to the transaction shall ensure the authenticity and legality of the materials submitted. Taobao does not assume any responsibility for the losses caused by the wrong judgment of Taobao due to the submission of materials.

Sellers should read these rules carefully before applying for the "7-day return without reason" service. Once the seller applies for the service and successfully submits the relevant materials, it will confirm the acceptance by default, and at the same time confirm the acceptance of the service rules as the "product description guarantee" of the consumer protection service by default.

Buyers should carefully read and accept all the contents of these rules before applying for "7-day return without reason".

The service defined by this rule may appear in the brief description of "7-day return" in other parts of the website.

Definition of "paying in advance": When a Taobao buyer and seller who signed the Consumer Rights Protection Service Agreement conduct a transaction through Alipay service, if the buyer's rights and interests are damaged due to the transaction, the buyer directly requests the seller to deal with the failure, and the buyer has the right to initiate a complaint against the seller to Taobao after the transaction is successful and apply for compensation. When Taobao judges that the buyer's compensation application is established according to relevant rules, it has the right to notify Alipay to directly deduct the corresponding amount from the seller's Alipay account and pay it to the buyer.