What are the main points of sending business short messages?

The key points of sending business short messages are: get the consent of your customers, be a man, pay attention to the content of short messages, the time of sending short messages, and the follow-up after sending short messages.

1, with the consent of your customers.

Although short messages are far less disturbing than sudden phone calls, many people are reluctant to receive short messages without communication. Therefore, before you start sending messages to customers, you should make sure that your customers are willing to contact you by SMS or communicate with you by SMS.

2, with human touch

People have a strong sense of belonging to their names. Calling customers by their first names can break the deadlock, quickly narrow the distance between you and customers, and reduce customers' resistance and disgust to receiving SMS. When communicating with customers through SMS, you can use exclamation marks and facial words appropriately, but you should pay attention to mastering the degree.

3. Pay attention to the content of the information

The reason why short messages are called short messages is to express the central content of the topic through short sentences. Lengthy content is very unreadable, which will not make customers interested in reading, and usually confuse customers. When editing short messages, try to avoid unnecessary modification.

4. Pay attention to the time of texting.

Try to choose daytime when sending text messages to customers. Even if the customer is at work and can't reply you in time, it doesn't matter. They prefer to receive your text messages during working hours during the day rather than being disturbed at night. If you are a foreign customer, pay attention to the time zone where the customer is located. You may not be able to communicate with customers in the same area.

5. Pay attention to the follow-up after sending the text message.

Texting doesn't mean it's over. When the customer replies, remember to reply in time. You don't have to reply the next second after seeing the message, but reply immediately in an emergency. Don't keep customers waiting too long. In addition, reply to the customer within 24 hours.