I bought a ticket at 12306 train ticket reservation in official website. My mobile phone received a short message from the bank, and the ticket price was deducted. However, the booking failed, and it

I bought a ticket at 12306 train ticket reservation in official website. My mobile phone received a short message from the bank, and the ticket price was deducted. However, the booking failed, and it still showed that I needed to pay. What should I do? 10 or so, I also encountered this problem. That's what the customer service said, as follows.

What should I do if I buy a ticket on the website and the deduction is successful but the ticket purchase is unsuccessful?

This may be caused by the long payment time. After encountering this problem, first of all, please don't buy tickets repeatedly to avoid multiple deductions; Secondly, please click the attachment, download the form, fill in the relevant contents correctly, and send the form as an attachment to kyfw @12306.cn. We will check it as soon as possible and return the deducted money to your bank card according to the bank regulations.

/mormhweb/kyfw/question/20 1202/p 020 12 1 1296 14775 1573 12 . zip