Why do some mobile phones not have text messaging capabilities?

If you are using a Huawei mobile phone and the mobile phone cannot send text messages, you can use the following methods:

1. "Enhanced information" cannot be sent

SMS editing If "Enhanced Information" is displayed in the box, it means that the mobile phone is using enhanced information to send text messages. This can be handled by the following methods:

1. Please turn off and on the enhanced information switch again (SMS>three-dot button > Settings > Enhanced Information).

2. If you need to contact the other party urgently, it is recommended that you turn off the enhanced messaging function first and use ordinary SMS to send information so that you can contact the other party in time.

3. If it is still not resolved, it is recommended that you consult your operator.

2. Some text messages cannot be sent

For example, if you send a text message to an operator (China Mobile 10086, China Telecom 10000, China Unicom 10010), if it is sent successfully, it means that the mobile phone is a partial text message. Unable to send.

1. If the text message contains sensitive words, the other party cannot receive it after sending it

Please use test statements to send text messages to confirm whether it can be received normally, such as hello, thank you, goodbye, etc. . If it can be received normally, it means that the text messages you sent before may contain sensitive words, and it is recommended that you avoid sending sensitive words.

2. Please confirm whether the fixed dialing service has been turned on

After turning on fixed dialing, messages can only be sent to contacts in the fixed dialing list and cannot be sent to other numbers. If you want to continue sending, please cancel the fixed dialing service.

You can go to Dial/Phone>Three dots>Settings>More under Card 1 or Card 2>Fixed dialing>Turn off fixed dialing (the PIN2 code required during the shutdown process needs to be consulted with the operator) .

3. If you are sending a group text message, please confirm whether the screen is turned off during the sending process. It is recommended that you keep the phone screen on or keep the phone charging when sending group text messages.

4. If you are unable to send text messages to a certain short number (such as: 1066), please enter the settings, search for paid text message permissions, click to enter and find the information. It is recommended to set it to Ask.

3. All text messages cannot be sent

1. If your phone is currently using a 5G network, it is recommended that you pull down the shortcut switch panel to turn off the 5G switch and try again.

2. Third-party SMS may have compatibility issues. Please check whether you are using a third-party SMS application. Checking method: Please enter settings, search to enter the default application, and check whether the selected application in the information is a third-party SMS application. If so, please set the system default information to the system default.

3. You can turn on and off airplane mode and try again after triggering the network.

4. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after re-turning the VoLTE switch on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

5. If a "red exclamation point" appears directly when sending a text message, please long press the text message that failed to be sent, select More> to view the message details, contact the operator and report the error code.

6. Please check whether the SMS center number setting is normal:

(1) Please set the correct SMS center number in Information>Three dots>Settings>Advanced>SMS center ( Telecom cards do not have SMS centers). If you do not know the SMS center number, please contact your operator to obtain the SMS center number and set it up.

(2) If the confirmation number is correct but the setting fails, it is recommended that you set the SIM card on another mobile phone. If the setting still fails, there may be a SIM card problem. It is recommended that you bring valid documents to the operator's business hall to replace the SIM card.

7. Please insert the SIM card into another mobile phone to check. If other mobile phones cannot send, it is recommended that you consult the operator.

4. If the above troubleshooting cannot solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore "Information" to the default settings

EMUI 5.X/8.X: Info > More > Settings > Restore default settings.

EMUI 9.X/10.X/11.X: Information > Three dots > Settings > Three dots, select Restore default settings below.

HarmonyOS: Information > Four dots > Settings > Four dots, select Restore default settings below.

2. Delete the data and cache of the message (the text message will not be deleted)

Enter settings, search application management, find the message, click Storage > Delete data.

3. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can send text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

4. Please back up important data (third-party applications such as QQ and WeChat need to be backed up separately) before performing a factory reset operation

Enter settings, search for factory reset, and click factory reset set up.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If your mobile phone cannot receive text messages, you can use the following methods:

1. Enhanced information cannot be received

The text message editing box displays "Enhanced information" ”, it means that the mobile phone is using enhanced information to send text messages. If you are unable to receive the enhanced message, you can do the following:

1. The other party cannot receive the enhanced message after it is sent

Your message or number may be controlled by China Mobile's security policy , China Mobile did not send the message to the receiving end after receiving it. For details, please call mobile customer service 10086 to confirm the cause of the problem.

2. When you log in to Enhanced Information for the first time, the content of the information received has nothing to do with Enhanced Information business

The background push information function of Enhanced Information is still defective, so after the first login of Enhanced Information, China The information content of mobile push is wrong. You can call 10086 to inquire about the correctness of the push information content.

3. Enhanced information messages display garbled characters

(1) Enhanced information that is not supported by the recipient’s mobile phone.

Warm reminder: If you send text content, it will be sent to the recipient via SMS; if you send image content, a link will be sent to the recipient.

(2) When forwarding certain message types of enhanced information (such as cards, public accounts) to mobile phones, garbled characters will be displayed. Due to the lack of functionality of China Mobile's enhanced information server, the messages you receive are garbled. You can dial 10086 to inquire about garbled messages.

4. Enhanced information tariff

The sender sends a message through enhanced information (enhanced information status: the background color of the sent information is blue), if the receiver is not in the enhanced information login state , the server will send the message to the recipient in the form of an ordinary text message. This scenario may incur charges. Please call the operator's customer service hotline for details.

Warm reminder: To confirm whether the sent message is an enhanced message, you can check it through the message details. Steps to view the message details: Enter the message session interface, long press the message you need to confirm>select More>Update in the pop-up menu More> View message details and view the type in message type. The enhanced message type is chat message, and other types are ordinary short and multimedia messages.

If the type of text message that cannot be received is "normal message", please continue to troubleshoot.

2. Some text messages cannot be received

For example, after sending a text message to an operator (China Mobile 10086, China Telecom 10000, China Unicom 10010), can you successfully receive a reply? If so, , it means that the mobile phone cannot receive some text messages.

1. Please check whether the number is saved in the private space.

You can enter the settings, search and enter the private space, open the message to check whether there is a received text message record, and if it exists , please try after migrating the required contacts to the main space. Operation method:

(1) In Privacy Space, go to Settings > Security and Privacy > Privacy Space, click Privacy Space to go to the main space;

(2) Select and check the required transfer files (such as contacts), tap Move, and then follow the on-screen prompts to complete the transfer.

2. Please check whether a blacklist has been set up in the harassment interception of Mobile Manager

Please remove the number from the blacklist as needed and try:

EMUI 4.X&5.X&8.X: Phone Manager > Harassment Blocking > Gear Button > Number Blacklist;

EMUI 9.0: Phone Manager > Harassment Blocking > Blocking Rules > Blacklist;

EMUI 9.0.1/9.1/9.1.1/10.X & EMUI 11.X&HarmonyOS: Phone Manager > Harassment Blocking > Gear Button > Blacklist or Phone Manager > Harassment Blocking > Blocking Rules > Blacklist;

< p>3. Please check whether the interception of all strangers is set in the harassment interception of the mobile phone manager

Please turn off this switch as needed and try:

EMUI 4.X: Phone Manager > Harassment Blocking > Settings > Blocking Rules > Block Strangers (Intercept calls and messages from strangers)

EMUI 5.X/8.X: Phone Manager > Harassment Blocking > Gear Button > Blocking Rules > SMS interception > Intercept all strangers;

EMUI 9.0: Mobile Manager > Harassment interception > Interception rules > SMS interception rules > Intercept all strangers;

EMUI 9.0.1/9.1 /9.1.1: Phone Manager> Harassment Blocking> SMS Blocking Rules> Block all strangers;

EMUI 10.X & EMUI 11.X: Mobile Manager> Harassment Blocking> SMS Blocking Rules> Block Strange SMS Or Mobile Manager > Harassment Blocking > Blocking Rules > SMS Blocking Rules > Block all strangers.

4. Please check whether a third-party housekeeping application has intercepted text messages

Some security management applications will intelligently filter received text messages. It is recommended to uninstall the application. These applications are generally named after "XX Butler" or "XX Assistant".

5. Please check whether you are just unable to receive text messages sent by Apple mobile phones

If you are just unable to receive text messages sent by Apple mobile phones, you can receive messages sent by other mobile phones. It may be because you Your mobile phone number has been bound to an Apple device before, and the other party sends you an iMessage instead of an ordinary text message. Please refer to Apple's official instructions to unbind your mobile phone number from your iPhone device. Please follow Apple's official instructions for specific steps.

6. Please check whether the text message contains sensitive words, causing the mobile phone to be unable to receive it

Please use test text messages to check whether it can be received normally, such as Hello, Thank You, Goodbye. If you can receive it normally, please avoid sending sensitive words.

3. All text messages cannot be received

1. Third-party text messages may have compatibility issues. Please check whether you are using a third-party text message application. If so, please enter settings and search for default Apply to set the information to system default.

2. You can pull down the status bar, turn on and off airplane mode, and try again after triggering the network.

3. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after re-turning the VoLTE switch on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

4. Please go to Settings > System and Updates > Developer Options > Apps, turn off the "Do not keep activities" switch, and set the "Background Process Limit" to "Standard Limit".

5. Insert the SIM card into another mobile phone to check. If other mobile phones cannot receive it, it is recommended that you consult the operator.

4. If the above troubleshooting fails to solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore all information settings

EMUI 4. X: Information > Menu > Settings > Restore default settings;

EMUI 5.X /EMUI 8.X: Information > More > Settings, select Restore default settings below;

EMUI 9.X /EMUI 10.X / EMUI 11.X: Information > Three dots > Settings > Three dots, select Restore default settings below.

HarmonyOS: Message>Four dots>Settings>, select Restore default settings below

2. Delete the data and cache of the message (the text message will not be deleted)

< p>Enter settings, search application management, find information, click Storage > Delete data.

3. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can receive text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

4. Please back up important data (third-party applications such as QQ and WeChat need to be backed up separately) before performing a factory reset operation

Enter settings, search for factory reset, and click factory reset set up.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If the problem persists, please back up your data (third-party applications such as QQ and WeChat need to be backed up separately) and then bring your purchase receipt to the Huawei Customer Service Center for testing and processing.

Related links are as follows: Huawei Customer Service Center Repair Service Appointment Service Repair Spare Parts Price Inquiry