How long will it take a taxi driver to know when he is complained?

If a passenger complains about a taxi, the driver must give the complainant a reply within 5 working days after receiving the complaint. After the taxi is complained, the relevant departments should investigate and collect evidence within 24 hours, and give the handling results within 10 working days. In case of special circumstances, it cannot exceed 30 working days.

What are taxis most afraid of complaining about?

1, complain to the taxi company. After reporting the situation to the taxi company, the internal punishment is generally handed over, and the punishment is not strong. Taxi drivers are generally required to apologize to passengers. If the circumstances are minor, no punishment will be given, the operation will be suspended and the corresponding education will be received, and the fine will not exceed 20% of the monthly salary. If the remaining wages after deduction are lower than the local minimum standard, they will be paid according to the local minimum standard.

2. Complain to the local transportation management department. If the circumstances are serious, you can report it to the Passenger Transport Management Office of the Transportation Bureau. If it is verified, you will be fined accordingly.

3. Call the municipal service hotline 12345. According to the voice prompt, press 5 key "Other business-traffic complaints and other business" to reflect, or transfer to manual service.

4. Call the national transportation service supervision hotline 12328. Accept complaints and reports, information consultation and suggestions from the transportation industry, except business. For emergency rescue services, complaints, information consultation and related management suggestions are accepted, and emergency services such as highway rescue and water distress rescue are not specifically accepted.

Legal basis:

Provisions on the administration of taxi business services

Article 45

The road transport management institution at the city or county level with districts shall establish a complaint reporting system, make public the telephone number, mailing address or e-mail address of complaints, and accept complaints from passengers, drivers and operators and social supervision. Complaints accepted by the municipal or county road transport management institutions with districts shall be settled within 10 days; If the situation is complicated, it should be resolved within 30 days.