Nanchang built three 24-hour vehicle management offices to realize unmanned self-service.

"The city has set up more than 200 social service points, forming a 3 km convenience service circle; The platform of 38 hospitals in the city was opened, and self-service terminals were set up in 3 hospitals to facilitate people to apply for replacement cards in hospitals; Establish police-postal cooperation, open service points in 60 postal enterprises and 5 postal savings banks in the city, and build three 24-hour dmv. The masses can handle 29 businesses covering three categories of vehicle management, and the vehicle management window is online all day and never leaves work ... "On the 6th, when this reporter interviewed Wu Zhongqing, director of the Traffic Management Bureau of Nanchang Public Security Bureau, Wu introduced the convenience reform content of" simplifying administration and decentralizing power, strengthening supervision and improving service "at the vehicle management office.

Wu Zhongqing told reporters that the convenience reform of Nanchang Vehicle Management Office is to "let the data run more and let the people run less errands" and create a "vehicle management office at home" for the citizens.

Wu Zhongqing, director of Nanchang Vehicle Management Office, introduced the self-service accreditation process.

● Form a 3 km convenience service circle.

"This is the' Smart Vehicle Management Business Hall' that we took the lead in building in China. More than 30 self-service devices in six categories, such as self-service cameras, self-service medical examination machines, self-service tax payment machines and vehicle management self-service machines, have been set up in the hall, realizing 28 vehicle management businesses without self-service, reducing the people's waiting in line. " When interviewed by Nanchang Vehicle Management Office, the reporter experienced it on the spot.

"Nanchang Vehicle Management Office is hard to find a' scalper' because since last year, the vehicle management office has been simplifying administration and decentralization, combining decentralization with management, optimizing services, actively realizing the work requirements of one-off, self-help, proximity and standardized management, enhancing the people's sense of gain, and accelerating the reform of' simplifying administration and decentralization, strengthening supervision and improving services'." Wu Zhongqing, director of Nanchang Vehicle Management Office, said.

According to reports, in terms of service measures, Nanchang Vehicle Management Office has continuously expanded its business management channels with the help of social quality service resources. For example, through the cooperation between police and enterprises, by promoting social management innovation, motor vehicle registration service stations have been set up in 37 4S shops and used car markets, such as Huamei and Guoli, to handle registration, transfer registration and other businesses, and a win-win socialized service model has been built for the masses, social units and vehicle management offices.

Another example is the establishment of socialized vehicle management service stations in cooperation with postal services, insurance, hospitals and other units through police and postal cooperation. Through the establishment of 15 outlets such as "police-postal cooperation" and "police-medical-postal cooperation", it is convenient for the masses to handle 24 vehicle management businesses at any time, and the service requirements of "running nearby" have been effectively realized.

Wu Zhongqing told reporters that since last year, the vehicle management office has continuously decentralized its business authority, set up self-service areas in various branches and eight traffic police brigades, actively moved forward, and gradually built a "3 km convenience service circle" with the city vehicle management office as the center, county-level vehicle management offices and urban and rural traffic police brigades and squadrons as the main force, covering more than 70 convenience service outlets in the city.

● Release police force and improve efficiency.

"In the first half of May last year, the vehicle management business' one-window service' was fully implemented and was well received by the people." In the service hall of Nanchang Vehicle Management Office, it is orderly. Director Wu Zhongqing told reporters that since the new initiative of "one-window service" was fully launched, the waiting and inquiry time has been reduced, and the satisfaction rate of the masses has been significantly improved. At the same time, through the strict implementation of the first question responsibility system, the sense of responsibility of police and practitioners has been significantly enhanced.

"When I first arrived at the DMV, I found that some police station directors expected that their work enthusiasm and initiative would continue to decline, and the risk of honesty and self-discipline would accumulate higher and higher. With the support of the Party Committee of Nanchang Public Security Bureau and the Party Committee of Traffic Management Bureau, Nanchang Vehicle Management Office began to carry out post exchanges in an all-round way, which effectively stimulated the work enthusiasm of the police. " Wu Zhongqing said that in the past five years, there have been 460,000 motor vehicles and 690,000 drivers in Nanchang. However, the police force of the DMV has been reduced by 20 people, which is far from meeting the growing business needs of motor vehicles and drivers. In the face of the objective reality that the police force cannot be greatly increased, Nanchang Vehicle Management Office requires science and technology to provide police force, intelligence and efficiency. Many times, the police have been organized to study in developed areas in other places, brought back good experience, and combined with the actual situation, re-built, upgraded and innovated, and independently developed a large number of national leading intelligent applications such as the police window supervision system and the 24-hour unmanned vehicle management office, which effectively released the police force and improved efficiency.

● The satisfaction rate of mass SMS evaluation reached 99.96%.

"Relying on the advantages of efficient and convenient online business, we will make every effort to build an' online vehicle management office' to meet the new needs of the masses in handling traffic management business at their fingertips." According to reports, Nanchang, as the first batch of self-service pilot cities in the province, has gradually established a self-service model through item-by-item exploration and continuous experimentation. At present, all the 25 traffic management services opened online have realized 24-hour online acceptance, background audit and mail delivery, realizing "people don't run data". More than 2.4 million people in the city made an appointment for the exam, 730,000 people changed their contact information, 630,000 registered Internet users, and 60,000 motor vehicles chose Internet numbers.

"At all the vehicle management windows in the city, the" four exemptions "of" no copying "of identity certificate," no filling in form "of business," no rubbing "of motor vehicle business and" no submission "of information have been realized. For 27 types of vehicle management business, we can effectively reduce the waiting time for people to do things with one certificate. " Wu Zhongqing told reporters that Nanchang Vehicle Management Office has changed its ideas and concepts to respect the people to expand the road of simple administration, open the door to benefiting the people, put management in service, and strive to improve the convenience of the people in traffic management services and enhance their "happiness index".

According to reports, this series of service measures launched by Nanchang Vehicle Management Office, which are grounded, benefit people's livelihood, practical and in line with the characteristics of the times, have been fully affirmed and widely praised by the public. The satisfaction rate of mass SMS evaluation reached 99.96%, and it was awarded the honorary title of "First-class Vehicle Management Office" by the Ministry of Public Security in 20 18.