Comprehensive implementation of government services system

Good negative review system.

With the goal of satisfying the masses, fully implement the bad review system for good government services, effectively strengthen service awareness, change work style, improve service efficiency, ensure that negative reviews are responded to, and everything is rectified for rectification The actual results have been to fully promote the transformation and upgrading of government services and effectively enhance the satisfaction and sense of gain of the business people.

The Municipal Affairs Service Center regards the evaluation channel as the key and focus, and has built a three-dimensional evaluation system that combines one online evaluation for each event, offline one evaluation for each event, comprehensive comments from all walks of life, and government department supervision and evaluation. . It has installed 51 evaluation equipment for the Comprehensive Window, the Real Estate Window, the Public Security Window, and the Medical Insurance Window. It has successively opened SMS evaluation and WeChat evaluation, and actively guided the service staff to carry out offline evaluation; and cooperated with the Municipal Commission for Discipline Inspection's Party Style and Political Style Supervision Office Establish a supervision information sharing mechanism and smooth channels for complaints and evaluation.

Accept the evaluation opinions of the public, and strive to solve the problems that the public of the enterprise failed to successfully accept and handle due to various reasons, or cannot be solved after repeated errands. General matters will be responded to within 2 working days, and complex matters will be responded to within 3 working days. Reply will be given within 5 working days; at the same time, we will promptly receive and handle the public opinions transferred from the government website and the 12345 government service hotline, solve existing problems, improve service quality, and gradually promote the formation of a society where the public is willing to evaluate, dare to evaluate, and the evaluation is effective* **knowledge.