What should I do if the take-away merchant has a bad attitude and complains that the rider has a bad attitude?

If the merchant maliciously complains about the rider, the rider can call the platform customer service to make a complaint. Generally, as long as the cause of the business is found out, the business will be punished to a certain extent.

However, this kind of thing is basically ignored by the US Mission, unlike the Dada platform. If the attitude of the merchant is not good, the distributor can complain to the merchant, and the platform will warn the merchant within 24 hours. If the complaint is still not corrected, the platform will downgrade or even blacken the merchants.

In addition to delivering food, Meituan riders have another function, which is to take the blame for merchants and customers. As long as the merchants or customers complain about the delivery staff, the platform will immediately punish, fine or even limit the withdrawal, without giving you a chance to explain, so if the merchants have a bad attitude towards the delivery staff, if you don't want to be punished by the platform, you will have to bear it.

Trading skills of merchants who encounter malicious competition;

Peer malicious competition, malicious bad reviews, you can reply to manual customer service. At the same time, it is necessary to provide evidence that peer stores match mobile phones, which is unfair competition and police decisions such as reporting cases.

When you encounter malicious bad reviews, you should figure out what is going on. According to the content of bad reviews, guess the possible sources of bad reviews. Then identify it carefully, find out its loopholes, and reply. If you encounter a serious bad review, which has affected your reputation, you can report it and complain to the platform.

You must record the call, and you can take a screenshot by sending a text message on WeChat. When making a complaint, you should not only describe the specific content of the complaint clearly, but also attach pictures, that is, appraiser information, bad reviews, product screenshots, etc. In this way, the chances of successful reporting will be greatly improved, and the platform will also delete bad reviews.