What if I forget my broadband password?

If you forget the broadband password, you can't log in and use it normally. You can call the operator's customer service hotline to retrieve your broadband password, directly call the telecom customer service 10000 to manual service, and explain to the customer service to find your password. You can also log in to the online business hall of China Telecom to change your password online. The steps are as follows:

1. First open the website of China Telecom's online business hall, and then log in to your broadband account or bound mobile phone number. After logging in, enter the Personal Center and select Password Management, as shown in the following figure:

2. Click Password Management, select broadband password modification after entering, and then modify the password according to the page prompts.