Airline epidemic refund policy

There is no handling fee for return air tickets during the epidemic period. According to the latest regulations of the Civil Aviation Administration of China, tickets purchased before 65438+2020128 October can be refunded without handling fee.

On June 27, 2020, the Civil Aviation Administration of China requested that airlines and their ticket sales agents apply for a refund before the flight takes off within the validity period of the ticket, and if the flight date is later than 0: 00 on the 28th, they should refund the ticket for passengers free of charge.

The Ministry of Transport announced that since 0: 00 on October 28th, 2020, 65438 passengers who have purchased tickets for road and waterway passenger lines at road and waterway passenger stations and online ticketing platforms have voluntarily changed their itinerary. If they need to refund their tickets, the ticketing unit will handle the refund free of charge, and no fees will be charged. The purchase of personal accident insurance shall be handled together.

At the same time, according to the need to prevent and control the new pneumonia epidemic, all localities should suspend the local road and waterway passenger transport lines and announce them to the public in a timely manner.

According to China Railway WeChat WeChat official account, from now on, passengers will not charge refund fees when they return valid train tickets purchased before 0: 00 on March 15, 2022 at stations, 12306 websites and other channels, and they will purchase railway accident insurance together with Internet booking. According to the first financial report, following the railway department, civil aviation also followed up with the introduction of free refund measures. Some ticket agents have received the notice from China Eastern Airlines. Domestic air tickets with a ticket date before March 20, 2022 (inclusive) and a flight date between March 14, 2022 (inclusive) and April 17, 2022 (inclusive) are exempt from change fee or refund fee. According to the report, after the announcement of China Eastern Airlines, it is expected that other airlines will issue free return and change notices one after another.

legal ground

"Provisions on the Administration of Road Passenger Transport and Passenger Stations" Article 49 Passengers should hold valid tickets, observe the order of boarding and be polite to guests. Do not carry dangerous goods and other prohibited items stipulated by the state.