I can call, but I can't receive text messages.

1. All the short messages are not received.

1. Please confirm whether it is a dual-card mobile phone. For a two-card one-way mobile phone, one card will be in the "off" state during the call, and it is normal that this "off" SIM card cannot receive short messages, and it can resume receiving short messages after the call;

2. please check whether you have set a blacklist in mobile phone housekeeper > harassment interception. If Block All Strangers is selected, all messages with strange numbers will be blocked and cannot be received. Please check the corresponding settings and try again;

3. Please confirm whether other SMS applications are set as default SMS applications. You can go to phone settings > application management > settings > default application settings, and then check the information to confirm whether to use the system default application. Third-party applications may not receive short messages due to their own problems or compatibility problems;

4. Please check whether there is a third-party housekeeper application that intercepts SMS. Some security management applications will intelligently filter the received short messages, so it is recommended to uninstall this application. These applications are generally named after "XX housekeeper" or "XX assistant".

5. If the problem still exists, you can try

① Enter SMS > More > Settings and select Restore Default Settings;

② Go to Settings > Application Management > More (or menu) > Show system processes, then select information, click Store, and then select Delete Data and Clear Cache;

③ go to settings > advanced settings > backup and reset > restore network settings (some models don't need this setting), and then try to receive SMS.

6. If the above methods cannot be solved, please back up the important data and restore the factory settings to try to solve it. If it still can't be solved, please go to the after-sales service outlets for maintenance.

Second, some short messages can't be received.

1. Please check whether you have set a blacklist in Mobile Manager > Harassment Interception, so that the short message is blocked and cannot be received. If so, please delete the number from the blacklist and try again.

2. Please check whether there is a third-party housekeeper application that intercepts short messages. Some security management applications will intelligently filter the received short messages. It is recommended to uninstall this application. These applications are generally named after "XX housekeeper" or "XX assistant".

3. If you can't receive the SMS sent by Apple's mobile phone, the messages sent by other mobile phones can be received normally. It may be because your mobile phone number was bound to an Apple device before, and the other party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the phone number from the iPhone device.

4. If you can't receive SMS in a certain area, the problem may be that there is a connection problem between the corresponding area and the local SMS center. I suggest you consult the customer service of the operator.

Third, you can't receive the verification code message.

1. The problem of not receiving the verification code message may be caused by network delay or server communication delay. Please wait patiently for this question, select the countdown and try again. You can also contact the corresponding platform that provides the service and request to resend the verification code.

2. If the third-party SMS application can't receive the verification code SMS, in order to protect your payment security and account security, the system provides the verification code SMS protection function to prevent third-party applications (including malicious third-party applications) from obtaining the verification code SMS received by users. It is recommended that you use the default SMS application.

3. You can receive a short message spontaneously to see if it can be received normally. If it can be received successfully, it means that the verification code may not be sent. Please contact the corresponding platform to request to resend the verification code. If you can't receive it successfully, please check the reason why ordinary short messages can't be received according to the above.