What should I do if Shanghai Mobile’s prepaid M-Zone 18 yuan Internet package is mutually exclusive with mobile data?

The difference in billing structure causes the system to be unable to process. It is recommended that you cancel in the following ways:

Send KTBZ to 10086 and follow the SMS prompts. The reply is to activate the standard data function

Send 0000 to 10086 reply 1 and then reply with the numerical serial number before the X yuan package you ordered to cancel

Both of the above two SMS methods are subscribed to the standard mobile data rate and you can directly enjoy the package with a free 50M Internet traffic. The excess Internet traffic will be charged 0.5 yuan. /M charge

You can also cancel the mobile data monthly package through 10086 customer service hall and other channels

Welcome to log in to the Shanghai Mobile Service Consulting Platform to ask questions:

/expert /view/%C4%BE%C4%BE%BC%D3%C8%FD%C6%B2?ie=gbk

If it involves personalized issues such as tariff recommendations, personal suggestions are for reference only.

Thank you for your support and wish you a happy life!