How to claim if the courier is dismantled privately?

1. Free of service charge when disassembling express mail (excluding additional expenses such as insured price); 2. Express service agencies shall compensate the insured (insurance) amount when purchasing insured (insurance) express mail; 3. Express mail that is not insured (guaranteed) shall be handled in accordance with the Postal Law, the Detailed Rules for the Implementation of the Postal Law and relevant regulations. Generally speaking, the courier company makes compensation when the courier is dismantled. As long as the evidence is provided, the other party will make corresponding compensation. In other special cases, the seller may make compensation. At this time, it is still necessary to provide the seller with relevant evidence, indicating that it is the fault of the other party.

The loss of mail shall be compensated according to the following provisions: (1) If the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail. (2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge. Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users. Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation. The courier can complain to the postal organ or report to the public security organ when unpacking the parcel privately. It is illegal to open a package without permission. Theft, fraud, looting, looting, extortion or intentional damage to public or private property shall be detained for not less than five days but not more than ten days, and a fine of not more than 500 yuan may be imposed; If the circumstances are serious, he shall be detained for more than 10 and less than 15, and may also be fined less than 1000 yuan.

Legal basis: Article 48 of People's Republic of China (PRC) Public Security Administration Punishment Law, whoever impersonates, conceals, destroys, opens or illegally checks other people's mail, shall be detained for not more than five days or fined not more than 500 yuan.