Why doesn't iphone7plus receive SMS without sound and vibration?

1. Generally, do not disturb mode is turned on or mute mode is set on the iphone7plus, and the volume is too low.

2, the phone into the headset mode.

3. It is also possible that the hardware of the iphone7plus is faulty, such as the mobile phone speaker is broken.

Solution:

Play a song at will and see if there is any sound. If there is no sound, please continue the after-sales service or go to the maintenance point for maintenance.

Check whether the mute button is turned down (red is displayed above the button in mute state), if so, please turn it up;

Press the volume button to see if the volume is set to the minimum. If yes, please increase the volume.

Open "Settings", select "Sound", turn on "Telephone Ringtone", and click on the ringtone you set to see if there is any sound. If not, please change the ringtone.