The Development Course of Administrative Licensing Service Center in Hexi District

Nearly 100 staff members from 25 departments, including the Industrial and Commercial Bureau, the State Taxation Bureau, the Local Taxation Bureau, the Bureau of Quality and Technical Supervision, the China Merchants Bureau, the Municipal Garden Committee, the Science and Technology Commission, the Cultural Bureau and the Business Tourism Bureau, have been stationed in the center. The center has a party committee composed of five branches. At the same time, for the convenience of the staff, there are six intermediary service agencies in the center, including accounting firms and business centers.

The center is equipped with high-definition large screen, LAN, intranet approval system, online remote download, enterprise credit network, SMS voice and other modern office equipment and office, inquiry and communication platforms. Written materials such as "notification forms" for handling various matters are available in the lobby and service windows for staff to obtain free of charge. At the same time, the center has always insisted on strengthening internal management, improving internal facilities, and providing more humanized and meticulous services for administrative counterparts, such as rest and waiting areas, drinking water, filling tables, pens, printing tables, glue, etc.

At the same time, the center has also introduced effective service measures such as green channel, duty leader office, district head reception day, joint meeting and other key projects. On June 5438+ 10, 2009, the center was the first in the city to obtain the "ISO900 1:2000: 2000 quality management system" certification after being audited by Lloyd's Quality Certification Co., Ltd., a world-renowned certification company. The quality management system is mainly to standardize and optimize the operation process and links of the center access approval, and pay attention to the needs of enterprises in the process of continuous improvement.

On June 65438+1October 17, 2008 and February 18, 2009, the center successively implemented "joint examination and approval of investment projects" and "joint examination and approval of enterprise establishment", and the time limit for examination and approval was accelerated by 80% and 70% respectively, which was affirmed by all sectors of society and the vast number of clients.

Over the past few years (up to the end of 2009), * * * has received about 800,000 customers and more than 500 business consulting customers every day, with an average annual acceptance of more than 80,000 pieces, with a timely settlement rate of 100%, ranking first in all districts and counties in the city. Received 2739 1 opinion poll, 63 banners and 64 thank-you letters; Receiving Chinese and foreign investment delegations from France, Canada, Italy and the United States 193 people; Receive 12 1 delegations from Beijing, Shanghai, Hangzhou and Shenzhen; Nearly 5 17 meetings were held at the national, municipal and district levels.

Now it is moved to Chentangzhuang Science Park, No.20 Dongting Road, opposite the traffic police detachment.