How to treat this charging service of HIVE BOX Express Cabinet?

some couriers put the express mail in the open space of the community, or put it in the express cabinet near the community and send a short message to the user, no matter whether you are at home or not, even if it is finished. Have you ever had a similar experience? Why on earth is the courier not delivered to your door?

I believe many consumers will often receive short messages like "set up a stall in the HIVE BOX Express Cabinet next to a building and pick up the parcel by the number" and "pick up the parcel by the pick-up code at the HIVE BOX Express Cabinet".

Recently, many consumers have reported that some express delivery almost never comes home, which is obviously inconsistent with the agreement made by consumers when they buy online.

consumer 1: sometimes there may be no one at home, so he (the courier) will put it directly in the courier cabinet for you, and he may send you a short message, but maybe we were too busy to notice this information, and finally we missed the courier when we came back, and we will have to charge when you pick it up, which makes people feel inappropriate.

consumer 2: it should be said that it wants to facilitate our life, but it actually takes up more time.

according to incomplete statistics, only jingdong express, SF express and some fresh platforms will deliver goods to your door, while zhongtong, yunda, yuantong and other express delivery services are almost no longer delivered to your door in many cities. Some EMS couriers will be put directly in the post station or courier cabinet.

in fact, there is a long-standing law on whether couriers should ask for advice in advance before delivering express mail to smart express boxes. The Provisional Regulations on Express Delivery stipulates that the express delivery enterprise has no right to force the express delivery into the express cabinet without the consent of the recipient. Then, why on earth are there relevant regulations, but it is still difficult to make express delivery to your door?

many experts in the industry attribute the reason to the intensification of the "price war" in the express delivery industry in recent two years, and the increase in various commercial costs has caused the business scale of express delivery outlets to increase but not increase profits.

according to the business briefings of logistics enterprises in December at the end of last year, the single ticket income of SF Express was 16.94 yuan, down 12.23% year-on-year. However, this situation of leading enterprises is not a case in the industry, but it is a common phenomenon in the industry.

specifically, in December, the single ticket revenue of YTO Express express products was 2.21 yuan, down 18.94% year-on-year; Yunda Co., Ltd. earned 2.25 yuan from express delivery service in December, down 25.99% year-on-year; Shentong Express's single ticket revenue for express service in December was 2.33 yuan, down 28.9% year-on-year. It shows that the competition in the industry is further intensified and the profit per ticket is reduced.

the single ticket profit of express delivery industry is calculated in millimeters, and the sharp drop in profit will cause high liquidity and high turnover rate if it is transmitted to the first-line outlets. Under the limited distribution manpower, some couriers are forced to deposit the express mail in the express cabinet in order to complete the signing rate. Yang Daqing, a special researcher of China Logistics Society, said: "This is the negative effect brought by the' price war'. The e-commerce express delivery market in China has been in the' price war' for a long time, and couriers are the bottom cornerstone of the express delivery pyramid. If their interests are damaged, the pyramid will not be stable. Therefore, we still advocate that the express delivery market should not be vicious' price war'. " Isn't online shopping just about not wanting to go to a physical store to buy? If you don't deliver the goods and pick them up yourself, why go shopping online?