Visitor reception etiquette

As we all know, the reception staff's gfd is the most important thing for a company or enterprise to create a good corporate image, which may directly affect the first impression of the whole organization. Then do you know what the etiquette of receiving visitors is? Let's have a look!

Reception etiquette 1 1, and immediately entertain the visiting guests.

The secretary knows that most visitors are very important to the company, and they should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.

2. Welcome guests warmly and actively.

When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.

When a strange guest comes.

Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? Which company are you from?

4. solemnly accept the other party's business card.

When you receive a business card, you must show your respect with both hands. After you receive it, don't send it away, don't leave it everywhere, and don't fold it in your hand to play with. When you receive a business card, you should confirm the name of the other party and company listed on the business card. If you see a surname that is not easy to spell, don't read it casually, but be sure to ask the other person.

When the guest visits without an appointment, don't directly answer whether the boss is here or not.

You should tell the other person, "I'll see if he is in." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can see the boss from the guest's answer.

6, judge the identity and type of visitors, so as to decide whether to introduce, which is the priority, and so on.

Know in advance whether the boss is willing to receive any visitors at any time, or whether he likes it as the case may be. Visitors can generally be divided into several categories: (1) customers; (2) partners in work, partners; (3) Family members or relatives; (4) personal friends; (5) others. Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.

7. When refusing to meet, explain the reasons and apologize.

But don't confirm your appointment time without the boss's consent. It's best to tell the visitor, "Can I call you back to confirm the appointment time?" However, if you are a visitor who is unreasonable and intimidating your boss, you should flatly refuse to answer the phone.

8. Don't introduce visitors easily without the boss's consent.

Even if there are visitors who make an appointment in advance, they should inform their superiors first (by telephone or in person) and wait for instructions. If you don't have an appointment, even the guests you think the boss will meet are not allowed to be introduced without authorization.

9. If the boss is absent or can't be contacted at the moment, you should explain the reasons to the important guests.

It means that you will take the initiative to contact or help arrange another appointment. If the other party agrees, ask the other party for its mailing address and contact time.

10. Please take care and apologize when waiting.

If you can't let go for a while, or your boss can't receive visitors for a while, you must take the initiative to say hello to the guests so as not to make them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit in the right place. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to have publicity materials introducing the company's organization, history, purpose and service scope for visiting guests to read. Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.

1 1. When leading the way, walk 2-3 steps in front of the guests and guide them while walking.

Pay attention to the guests' steps and guide them when leading the way. You can say, "This way, please." Go to the corner and stop, point to the direction with your finger and say to the guest, "This way, please." When taking the elevator, let the guests get on and off first. Press the button to signal the guests to go in first, and then go out first: "Please get on the elevator." "Please get off the elevator." When opening and closing the door, be careful not to cross your hands or open the door behind your back. Open your hands with your left hand to the person on the right, and open your hands with your right hand to the person on the left. This will make your posture more elegant. If the door opens inward, you should go in first, hold the door with your hand, and then let it open after the guests come in. Before you open the door, you should say, "Come in."

12. You should introduce the visitors who meet your boss for the first time.

Generally speaking, the visitor should be introduced to the boss first, but sometimes if the visitor is in a higher position, it is best to introduce the boss to the visitor first. After the introduction, you will quit the boss's office unless the boss asks you to stay.

13, serving drinks

When entertaining foreign guests, the host had better follow the guests. Because many westerners don't like to drink a certain kind of drink, or have a habit of mixing drinks, they should politely ask the guests what to drink first when preparing drinks. For example, "Do you drink coffee or tea?" "What kind of coffee do you like?"

14, when the boss receives a visitor, if he has anything to contact or ask for instructions, he must send a note.

You can write these things down on a note. After entering the office, apologize to the guests first: "I'm sorry to bother you."

15, don't forget to say goodbye solemnly when guests leave.

No matter how busy you are, don't forget to say goodbye at last. Calling each other's names will leave a good impression on them, so it is very important to remember the faces and names of visitors.

16. Make a visiting registration card.

When you go to work every day, you should check the list of visitors you met that day. If necessary, you should prepare the relevant information of the appointment in advance and make a card with name, position, company, visit date, audience, etc.

Visitor Reception Etiquette II Basic Principles of Business Reception Etiquette

The secret of successful business reception is to be careful and take care of every guest's preferences, and they will be happy for your concern. Meet guests and treat old and new friends warmly. Enhance the company's image in business reception, emphasize the company's tasks, but do it tactfully and beautifully.

First, introduce etiquette.

Introduction gesture: fingers together, palms up, pointing to the introduced person.

Introduction order: first introduce the humble to the distinguished. Introduce the man to the woman first; Young people give to the elderly; Colleagues in our own company give them to colleagues in other companies; First, introduce those with low positions to those with high positions; Company colleagues to customers; Non-official personnel to official personnel; Domestic colleagues to foreign colleagues; If there are people around, introduce the one on the right first, and then the one on the left.

Second, the etiquette of shaking hands.

There are also exquisite occasions for shaking hands. You should shake hands in the following situations, such as: meeting a long-lost acquaintance; Say goodbye to people you know on more formal occasions; When welcoming or sending away guests in social occasions where I am the host; When you visit others and say goodbye; When introducing to people you don't know; In social occasions, when I accidentally meet my relatives, friends or boss; When others give you some support, encouragement or help; When expressing gratitude, congratulations and congratulations; When expressing understanding, support and affirmation to others; When learning that others are sick, lovelorn, unemployed, demoted or suffer other setbacks; When giving gifts or prizes to others. Usually, all the situations listed above are suitable for shaking hands.

Except that people who are very close can hold hands together for a long time, it is usually enough to hold hands two or three times. Don't push too hard, but it's impolite to use your fingertips casually. Generally, the time should be controlled within three to five seconds. If you want to show your sincerity and enthusiasm, you can also shake hands for a long time and shake them up and down a few times.

When shaking hands, the hands are separated as soon as they touch, and the time is too short. It seems to be going through the motions, and it seems to be watching out for each other. And the time is too long, especially holding the hand of the opposite sex for a long time or meeting for the first time, which seems a bit hypocritical and even suspected of "trying to take advantage".

On formal occasions, the order of reaching out when shaking hands mainly depends on position and identity. In social and leisure occasions, it mainly depends on age, gender and marriage.

When receiving guests, this problem becomes special: when the guests arrive, the host should first reach out and shake hands with them. When guests leave, they should first reach out and shake hands with their hosts. The former means "welcome" and the latter means "goodbye". This order is reversed and easily misunderstood.

It should be emphasized that the order of the above handshakes need not be demanding everywhere. If you are a respected person or an elder or a superior. When people with low status, young people or subordinates reach out first, the most appropriate way is to reach out and cooperate immediately. And don't ignore it and let the other party make a fool of themselves on the spot.

When shaking hands, you might as well say some greetings. You can hold the other person's hand in a direct and positive tone, and hold the other person's hand when strengthening important words to enhance the other person's impression of you.

Between the elders and the younger generation, after the elders reach out, the younger generation can reach out and shake hands, and between the superiors and the subordinates, after the superiors reach out, the subordinates can hold hands; Between men and women, after the woman reaches out, the man can reach out and shake hands; Of course, if the man is an elder, follow the above method.

If you need to shake hands with many people, you should pay attention to the order of shaking hands, from pecking to pecking, that is, elders first, junior first, teachers first, students first, ladies first, unmarried first and superiors first.

If there are many people communicating, you can just shake hands with a few close people, nod to others, or bow slightly. In order to avoid embarrassing scenes, you should think about whether you are welcomed by someone before taking the initiative to shake hands with them. If you have noticed that the other person has no intention of shaking hands, just nod or bow slightly.

When shaking hands, take a step away from each other, lean forward slightly, stand at attention with your feet, extend your right hand, put your four fingers together, cross the tiger's mouth, open your thumb and slide down, and shake hands with the recipient.

Holding the other person's hand with the palm down shows a strong desire for dominance and tells others silently that he is in an advantageous position at this time. Try to avoid this rude handshake. On the contrary, shaking hands with palms inward shows a person's humility and respect. The equal and natural handshake gesture is that the palms of both hands are vertical. This is the most common and safest way to shake hands.