What should I do if I forget my account password after swiping Huawei's mobile phone?

It is recommended that you do the following operations on your commonly used mobile phone/tablet computer or trusted browser that has logged into Huawei account, which will help to improve the success rate of password retrieval.

Before retrieving the password, please confirm whether the mobile phone number/email address bound to your Huawei account can accept the verification code.

Scenario 1: The mobile phone number/email address is in use, and you can receive the verification code.

You can retrieve your password in the following ways:

Method 1: Huawei mobile phone/tablet can operate according to the following path.

Login to Huawei account: Settings > Huawei Account > Account Security > More > Security Center > Retrieve Password.

Not logged into Huawei account: Settings > Log into Huawei account > Forgot password.

Method 2: Open the mobile phone/computer browser to retrieve the password and follow the page prompts.

Unable to answer the security question when retrieving the password.

Please fill in the complaint result of Huawei account failure. The general complaint result will be sent by SMS to the mobile phone number you filled in when complaining within 1 working days. Please get your password back within 24 hours after the appeal is passed.

Scenario 2: The mobile phone number/email address is unavailable, and the verification code cannot be received. Please make a self-help complaint in the following ways.

Please open this link to make a self-service complaint and change your mobile phone number, email address, secure mobile phone number and secure email address.

The audit results will take 15 minutes at the earliest, and will be sent to the new mobile phone number or email address set when you complain within 3 days at the latest.

Warm reminder: After the complaint is passed, please click the link in the SMS, enter the new mobile phone number/email address after the self-service complaint is changed, and get back the password. If you can't choose other authentication methods and fail to answer security questions many times when you retrieve your password, please fill in the complaint of Huawei account failure.

After resetting your password, it is recommended that you complete the following actions to improve the security of your account, so that you can reset your password faster next time you forget your password.

1. Real name authentication;

2. Establish an emergency contact;

3. Set a secure mobile phone number/secure email address.