Can personal letters and visits be sent confidentially?

No. Once a letter is submitted to the Letters and Calls Bureau, it will be considered to have entered the letters and calls channel and will be processed by the corresponding department. The letter cannot be taken back at will until the letter is processed. Petitions refer to individuals or organizations using letters, emails, faxes, phone calls, mobile text messages, visits, etc. to report situations to state agencies, put forward criticisms, suggestions and opinions, or make requests to safeguard their legitimate rights and interests, and shall be handled by relevant state agencies in accordance with the law. processing activities.