gate transaction shows that the account has been protected. Please submit a work order. How to fix it?

The gateio transaction shows that the account has been protected. Please submit a work order. You can contact online customer service and submit a work order at the same time. Query relevant information and operate by yourself as follows: Set up account protection. To ensure account security, you can set up login protection, email, fund password, anti-phishing code, etc. Go to the home page, click - My Finances, and click the two-step login protection button under the security settings on the left side of the page to enter the page. Enter the SMS verification code according to your personal account settings, and click the button to turn on two-step login protection or turn off two-step login protection. After clicking on the page to submit a work order, fill in the work order content according to the prompts on the page. Notes when submitting a work order: Please describe your problem as clearly as possible. It is recommended to leave the website URL or website backend account and password related to the problem to facilitate and efficiently solve your problem. It is recommended to leave your mobile phone or landline contact information so that we can contact you in time when needed. Please select the work order type that matches your problem so that your problem can be directly assigned to experts in the relevant field and the response will be faster and more accurate.