Are veterans service station personnel obliged to call to inform the policy?

Have an obligation. The personnel of the veterans service station are obliged to inform the veterans of the relevant policies, but the specific ways of informing may be different in different regions and different ways of issuing policies. Generally speaking, service stations can inform veterans of relevant policies by telephone, SMS, email, etc. , you can also publish relevant policy information to the public through announcements, promotional materials, etc.