What should I do if the package is missing when JD.COM replaces it after sale?

Hello, I'm glad to answer your question.

JD.COM is generally known for its good after-sales service, so as for the problems you encounter, generally speaking, the quality problems you encounter are maintenance under the Three Guarantees regulations, but now the plan for you is to directly replace it with a new one, which is much higher than the national Three Guarantees regulations.

My advice. I've been in this situation before Text messages are usually written like this, because after all, you have to return the old set of things to it. At present, you have lost the packaging. You can wait for the courier to come to your door, negotiate with him to take out the new MP3 player, and give him both the new packaging and the second-hand goods.

If he doesn't agree, you can contact 400 customer service again to see what plan they gave you. Generally speaking, it can be solved satisfactorily.

I hope I can help you.