What if the customer receives the courier and the courier is damaged?

If the courier is damaged when receiving the courier, you can respond to the courier company and ask them for compensation. Express delivery is an agreement signed between the sender and the courier company. If the recipient receives a damaged courier, and the sender did not damage it when sending it, then the responsibility lies with the courier company.

First, how to deal with the damage when the courier is received?

1, the courier company is responsible for the damage caused by violent sorting of express mail and the loss of items caused by irregular delivery. The key is who can claim rights. Similarly, there is a contractual relationship between the seller and the courier company, and the seller should also claim rights from the courier company. And consumers should claim rights from sellers.

2. For the loss of express delivery, users can contact the unified business acceptance platform of the express delivery company, log on to the complaint website of the State Post Bureau or call the postal consumer complaint telephone number "12305" to make a complaint.

3. If the courier is impersonated, as an impostor, you can claim the contractual rights directly from the seller according to the contractual relationship, but not from the courier company, because the seller and the courier company only form a contractual relationship, and the consumer does not directly form a contractual relationship with the courier company.

Second, what is the compensation standard for express delivery damage?

Article 27 of the Provisional Regulations on Express Delivery

If the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

If the courier is delayed, lost or damaged, if the courier is insured, the courier company responsible for transportation needs to compensate the sender for the loss. If the courier is not insured, the sender can defend his rights through civil law.

Article 47 of the Postal Law of People's Republic of China (PRC)

Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Finally, when you receive the courier, you should check whether the courier is complete and then sign for it, so as not to damage your rights and interests. Today, with the development of online shopping, express delivery has been integrated into daily life, and at the same time, there have been many problems, such as lost express delivery, damaged express delivery and delayed express delivery. At this time, the recipient needs to be more careful when receiving the express delivery.