Why does the Honor Watch ES sometimes display the number and sometimes the name when receiving calls?

Hello, after the watch and mobile phone are connected via Bluetooth, contact permissions have been obtained by default. At this time, if the caller is in the address book (including information stored on the mobile phone device and SIM card), the caller's name will be displayed. If the caller is not in the address book, the caller's number will be displayed.

If the contact name is not displayed when you receive a call, it may be due to the following reasons:

1. It may be because you have accidentally denied access to the phone book.

Solution: (1) Android users: Please open the Bluetooth list of your phone, click the settings symbol behind the watch to enter the settings interface, turn on the "***Share Contacts" switch, and at the same time, please go to "Settings> on your phone Find Huawei Sports Health App in "Apps > Application Management", click "App Permissions", and turn on the "Read Contact Information" switch (different phone models may have slightly different settings paths. If you cannot find the relevant settings, please consult the corresponding phone Manufacturer); iOS users: Please open the Bluetooth list of your phone, click the exclamation point behind the watch to enter the settings interface, and turn on the "Sync Address Book" switch.

(2) Please cancel the pairing with the watch in the Bluetooth list of your mobile phone, and then try to connect again. Please allow the watch to access your contacts while connected.

2. If the name is a special character, the watch may not recognize it, and the number will be pushed instead of the name.

3. It is recommended that you save your phone number in the memory of your mobile phone. The watch first calls the address book in the phone's memory, and then accesses the address book in the phone's SIM card.

4. Please open the mobile address book and add the contacts to your favorites. Taking Honor 10 as an example, click "Dial > Favorites > ", click "+" below, and select the contacts you want to favorite. Note: If your phone is a vivo phone, please upgrade the phone to the latest version and try again. Due to the limitations of the mobile phone system, vivo phones may have the problem of not displaying the contact name and number when calling after opening permissions. For details, please consult the mobile phone manufacturer. .