SMS received a message that the package was scratched.

If you can't judge whether it is true or a liar, you can contact the courier company directly to verify whether it is true or a liar. There's no need to study it. If the goods are damaged, he will compensate you according to the price and you can get compensation.

In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the internal parts, the enterprise engaged in express delivery business shall compensate according to the agreement with the user.

Express damage compensation mainly includes:

Total loss refers to the complete loss of the value of the express mail, which shall be implemented with reference to the Provisions on Compensation for the Loss of Express Mail; The damage of express mail refers to the partial or total loss of the value of express mail due to incomplete packaging and other reasons when the express service agency delivers the express mail. Unless there is a special agreement with the customer.

Partial damage refers to the partial loss of the value of the express mail, and compensation is made according to the proportion of the loss value of the express mail to the total value and the same proportion of the compensation amount of the express mail loss.