The 12345 work order dispatch hotline platform is processing, has the work order not been sent to the undertaking order?

Yes. After receiving a call with an enterprise-related complaint, the 12345 convenience hotline platform will quickly transfer the work order to the undertaking unit. Generally, the time limit for transferring work orders is 3 to 5 working days. For enterprise-related work orders, the undertaking unit will deliver them within 1 working day at the earliest. The 12345 work order dispatch hotline platform is processing, which means that the work order has not been sent to the undertaking unit. In transit, please wait patiently.