The mobile phone can't accept short messages normally.

Please refer to the processing method of vivo mobile phone:

Some messages can't be received:

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information App-3 o'clock in the upper right corner-harassment information interception-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is a third-party housekeeper software to intercept SMS.

Some security management software will intelligently filter the received SMS, so it is recommended to uninstall the application. These software lists are generally named as "XX housekeeper" or "XX assistant".

Please check if you just can't get the short message from Apple's mobile phone.

If you just can't receive the SMS from Apple's mobile phone, you can receive the messages from other mobile phones. It may be because your mobile phone number was bound to an Apple device before, and the other party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the short message contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use the test information, such as sending: hello, thank you, etc. , check whether it can be received normally. If it can be received normally, it means that the message sent before may contain sensitive words.

Unable to receive all SMS messages:

1, switch flight mode.

You can try to switch flight modes, re-trigger the network and try again.

2. Check whether to use a third-party SMS App.

There may be compatibility reasons for the third-party SMS App, so it is recommended that you use the SMS App that comes with the system. Go to Settings-Applications and Permissions-Rights Management-Permissions-Default Application Settings-Information and set it as Information.

3. Compare and test SIM cards

It is recommended that you put the SIM card on other mobile phones to receive SMS test. If you still can't receive the SMS, please consult the operator's customer service.

4. Restore all settings

Go to Settings-System Management-Backup and Reset-Restore all settings, and then follow the onscreen instructions.

* Note: Restoring all settings will not delete any data or media files, but only restore all settings of the mobile phone, and some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation.