Are ICBC customer service managers and tellers the same?

The customer service manager of ICBC is different from the teller.

The customer service manager is a senior customer service staff of ICBC, who is responsible for handling customer complaints and suggestions and providing professional advice and guidance to customers. They are usually responsible for managing the customer service team to ensure customer satisfaction.

Tellers are the basic customer service staff of ICBC, who are responsible for handling the daily business of customers, such as deposit and withdrawal, account opening and balance inquiry. They usually work at the counter or ATM and are responsible for providing basic banking services to customers.

Generally speaking, the customer service manager is the senior customer service staff of ICBC, who is responsible for handling the advanced problems of customers, and the teller is the grassroots customer service staff, who is responsible for handling the daily business of customers.