There are several steps in the customer service process.

The customer service process is as follows: 1. The customer takes our company as a candidate and negotiates with it.

2, customer service or account manager reception, after the interview, arrange designers to communicate with customers in detail.

3. The customer initially set up our company for its decoration and determined the designer. If customers choose a high-level designer or design department, they need to sign a design agreement and pay the corresponding design fee.

4. At the appointed time, the designer and the customer will measure the house on site.

According to the measurement results, the designer should submit the preliminary design scheme within two days.

6. The client and designer discuss the scheme seriously until the client is satisfied with the scheme.

7. The client signs a formal construction contract with the designer, and then the designer submits a full set of design drawings. Customers can choose our company to provide main material procurement services, and pay the project payment to the company's finance department after signing the procurement agreement.

8. The Engineering Department shall set up a project manager and project quality inspection for customers from the date of receiving the contract, and notify customers and designers in time.

The engineering department will organize quality inspection and monitor the whole process of the project.

9. Conduct quality inspection before the project starts, organize designers and project managers to make disclosure in advance, and then inform customers to make disclosure on site. Customers, designers, project supervisors and quality inspectors should be present.

10, the project manager cooperated with the client to handle all kinds of property formalities, and the client paid all kinds of fees.

1 1. Construction starts and the project is carried out according to the construction progress.

Designers and project managers should seriously communicate with customers at least once a week, and solve problems on the spot in time.

12. The quality inspection of the engineering department shall inspect the construction site irregularly, communicate with customers at least once every two weeks, and solve problems in time, and notify customers by phone or SMS every time before going to the construction site.

13. Materials can only be used after being checked and confirmed by customers, project managers and construction team leaders. After the concealed work is completed, the construction of the next working procedure can only be carried out after the customer has passed the inspection. During the inspection, the customer and the project manager must be present.

After all the working procedures are completed, the designers and project managers of the project quality inspection agency will be present for the acceptance and summary of the project stage.

14. When the project is in the mid-term, the customer and the project manager make mid-term pre-settlement, and the customer pays the mid-term payment in time according to the contract.

15. One week before the completion of the project, the engineering department and the project manager will organize internal pre-acceptance according to the company's standards, and notify the customer of the completion acceptance after comprehensive cleaning after the acceptance.

16. When the project is officially completed, customers, project quality inspectors, project managers and designers will go to the site for acceptance and final accounts.

17. After the successful acceptance of the project, the customer should pay the final payment of the project, open a warranty form and fill in the project feedback form within three days.