Joke Collection Website - Blessing messages - The most effective telephone number to complain about the business.
The most effective telephone number to complain about the business.
You can call 123 15 to report; You can report by letter, fax, SMS, email and the website complaint platform of 123 15. You can report consumer complaints directly to the administrative department for industry and commerce by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc. Consumers' associations shall accept the following complaints according to law:
(a) consumers complain that their rights and interests have been damaged by the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
(two) consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
(three) complaints about the damage to farmers' rights and interests due to the purchase and use of seeds, fertilizers, pesticides, agricultural films, agricultural machinery and other means of production directly used in agricultural production.
The Consumer Association does not accept the following complaints:
(1) Disputes between business operators;
(2) There is no clear defendant;
1. The defendant can't find it.
The defendant's address is unknown.
(3) The business operator has truthfully explained to consumers in advance that the goods are defective;
(four) the two parties to the dispute have reached a settlement (mediation) agreement and have fulfilled it, and there is no new reason and relevant basis;
(five) disputes caused by investment, reproduction and other needs;
(6) Consumers cannot provide any necessary evidence.
According to the Consumer Protection Law,
There are five ways to solve consumer disputes, and consumers can choose independently:
1, negotiate with the operator;
2. First, request the consumer association for mediation;
3, is to appeal to the relevant administrative departments;
4. Submit to the agency for arbitration according to the arbitration agreement reached with the operator;
5, is to bring a lawsuit to the people's court. Eleventh "Measures for the Administration for Industry and Commerce to Handle Consumer Complaints"
Consumer complaints shall meet the following conditions:
(a) there is a clear respondent;
(two) there are specific complaints, facts and reasons;
(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce.
Article 12
If a consumer complains about the complaint platform by letter, fax, SMS, e-mail or 123 15 website, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc.
If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.
- Previous article:When will the freshmen's school uniforms be distributed?
- Next article:Where is Huawei's mobile phone synchronization
- Related articles
- How to query the reserved mobile phone verification code of bank card?
- How long is the normal approval of provident fund loans?
- Can I withdraw reporting others?
- Anti-drowning slogan
- What is the function of smooth packing in China mobile network?
- I received the application verification code of CITIC Credit Card, but I didn't do this business.
- Can I use the credit card directly after I open the card in CCB Auto Shop? How long will it take to repay?
- My ex-girlfriend broke up with me. She proposed it. Why does she always call me a bitch and hate me now? I feel dizzy. Why?
- Talking about enjoying a cup of tea (enjoying a moment of comfort in life)
- How to draw with oil pastels in the best and easiest way