4s shop customers pay a return visit to care words

1. Hello! This is XXXX's customer service operator. Are you Mr./Ms. XX?

Your car was repaired/maintained in our service shop on XX, and I want to pay a return visit to this situation.

Is it convenient for you to answer the phone now?

A.it's convenient-ok, delay 2 minutes!

Not convenient ―― OK, when is the best time to call you? (Write down the time)

Sorry to bother you, thank you, and have a nice trip! Goodbye!

3. How satisfied are you with the receptionist's knowledge about vehicles?

According to your description, how much does the receptionist know about your needs?

5. Regarding vehicle diagnosis, to what extent do you agree _ _ Do you think the staff can correctly diagnose vehicle faults?

6. Before the maintenance, how satisfied are you with the receptionist's explanation of the service content?

7. How satisfied are you with the receptionist's explanation (explanation) of the fees to be charged before maintenance?

8. After the maintenance, how satisfied are you with the receptionist's explanation (explanation) of the service items?

9. How satisfied are you with the receptionist's explanation of the final cost after the maintenance?

10. Thank you for coming back! Have a nice trip!

1 1. Bye!

Return visit standard expression 2

1. Hello! This is XXXX's customer service operator. Are you Mr./Ms. XX?

Your car was repaired/maintained in our service shop on XX, and I want to pay a return visit to this situation.

Is it convenient for you to answer the phone now?

A.it's convenient-ok, delay 2 minutes!

Not convenient ―― OK, when is the best time to call you? (Write down the time)

Sorry to bother you, thank you, and have a nice trip! Goodbye!

3. How satisfied are you with the maintenance quality?

4. How satisfied are you with the handling performance of the vehicle?

5. How satisfied are you that the vehicle has no abnormal noise?

6. After the maintenance, are you satisfied with the receptionist's explanation of service items and final charges?

7. Thank you for your return visit! Have a nice trip!

8. Goodbye!

Return visit standard expression 3

1. Hello! This is XXXX's customer service operator. Are you Mr./Ms. XX? Your car was repaired/maintained in our service shop on XX, and I want to pay a return visit to this situation.

Is it convenient for you to answer the phone now?

A.it's convenient-ok, delay 2 minutes!

Not convenient ―― OK, when is the best time to call you? (Write down the time)

Sorry to bother you, thank you, and have a nice trip! Goodbye!

3. How satisfied are you with the receptionist's smile service?

4. After the maintenance, are you satisfied with the receptionist's explanation of service items and final charges?

I hope you can give us your best evaluation! thank you very much for your support！

8. Goodbye!

Hello, Mr./Ms. * *, I am the customer service specialist of FAW-Volkswagen Shuibei 4S shop. Miss, is it convenient for you to answer the phone now? (If the answer is yes, thank you for your support/

I'm sorry I said I couldn't answer the phone when I answered it. When do you think it is convenient for me to contact you?

1. Did you come to our station on XX to repair/maintain your car? Thank you very much for coming. XX is the car that you come to maintain/repair yourself?

Do you have an appointment to come to our station? (If yes) Are you very satisfied/satisfied/average/dissatisfied with our reservation service?

Meaning? (When the customer doesn't quite understand the meaning, explain it again, for example, did you consider your request when making an appointment? /(If there are no following questions)

3. Before the repair/maintenance work starts, are you very satisfied/satisfied/average/dissatisfied with the receptionist's explanation of the upcoming work?

Did the receptionist talk to you about the work to be done in the car?

5. Did the receptionist actively listen to your request and answer it? Are you very satisfied/satisfied/average/dissatisfied with the receptionist's service?

6. Have you estimated the cost of maintenance before maintenance?

7. Is the amount payable roughly consistent with the cost of advance notice?

8. Has our service station completed this repair/maintenance work correctly? Is there any repeated maintenance?

9. Are you very satisfied/satisfied/average/dissatisfied with the cleanliness of the car when it is delivered?

10. Are you very satisfied/satisfied/average/dissatisfied with the value of our service?

1 1. After the repair/maintenance, did our receptionist take the initiative to explain your settlement list to you in detail? Are you very satisfied/satisfied/average/dissatisfied with the receptionist's explanation of the settlement list?

12. Are you very satisfied/satisfied/average/dissatisfied with the waiting time for car pick-up and delivery?

13. Did the service consultant check the car with you and check the repair/maintenance items (including free items, car wash service, etc.)? When did you hand in the car?

14. Are you very satisfied/satisfied/average/dissatisfied with the friendliness and professional knowledge of the service consultant who received you?