Do Tmall customer service shortcuts need slashes?

According to Sohu. It needs slashes and slashes to trigger.

Taobao and other e-commerce platforms, customers will ask some repeated questions. Such as express delivery, delivery time and other issues. You can set these basic questions into phrases. If the buyer asks, sending the edited shortcut phrase directly will effectively improve the response speed. After setting the shortcut phrase and shortcut code, you can type the shortcut phrase by typing the slash and shortcut code. Taking Niu Qian as an example, the steps of setting shortcut words are as follows: First, download Niu Qian to the computer desktop.

Click on Niu Qian and log in with Taobao account and password (you can also click on the QR code in the lower right corner). Then enter the Niu Qian interface, click the Want Want logo in the upper right corner to enter the chat window; Click on the nearest contact to open the chat window randomly. Then click Shortcut Phrase and New; Fill in the reply content and quick code (for quick reply to customers, the number can only be numbers or letters. Slash trigger) and the corresponding grouping can be set.