Return visit skills for freight forwarding sales

The voice is soft and natural

1. You should first explain your identity: "Hello! I am **, sorry to bother you..." to eliminate the customer's distrust.

2. There should be polite words: Can I bother you for a minute?

3. Because you have ordered our company’s vegetable delivery service before, during this period (see customer (Approximately when was it canceled) This service has been suspended. I would like to ask you what is the reason for suspending this service?

4. Understand the reason why the customer canceled this service, explain the company’s advantages, and weaken the reason why the customer is concerned about giving up the order. At this time, you can mention that many new dishes have been launched, or you can say a few words. , does the other person live alone or with their children? If it is an elderly person, it may be better to call him uncle or aunt; take the opportunity to ask the other person what kind of food he likes to eat, what kind of food his children, his lover, etc. like to eat. Anyway, it is a relationship, and then you can say what kind of food it is. What diseases is it good for? (Don’t talk nonsense about this. You can prepare a piece of information for yourself first, and roughly know what vegetables are good for what.) I think the original intention of your company’s boss is to regain lost customers. You can also say that the delivery is convenient and fast. , Old people can say that their children are worried, transportation is inconvenient, and roads are congested. Young people can say that they are busy at work and want to create greater economic benefits in a limited time. It mainly depends on the customer's job and age level. When it's almost over, I'll ask you if you have ordered our vegetable delivery before. You must have considered our company... See if you have any plans to continue ordering

5. Communication A better customer conclusion: Thank you. If you are willing to deliver vegetables, you can call me at any time. My phone number is *****. Okay, let’s chat here first? It’s really fun to chat with you. I am happy and hope to serve you. I wish you success in your work and good health. Goodbye.

Return visit means that the relevant person in charge of the company's customer service department returns to the company's customers about their attitude and some questions about the company's products and services. To achieve better service. to enhance the company's image.