How to communicate with unfamiliar customers

First: Service with a smile, this is the ultimate guide!

Because we are facing unfamiliar customers, their first reaction is always to refuse, and even if necessary, they will always be skeptical. Because you want to sell him something and he wants to ask for money from you. This kind of mentality is normal. Because of this mentality, our communication with strange customers cannot always be as smooth as meeting a friend at a party. The atmosphere will be somewhat tense at the beginning, and a smile is a special medicine to relieve the tension. Of course, don’t smile too sinisterly. Individuals with sinister looks are a different matter... Sometimes we encounter some customers who have a particularly pouty temper or a particularly high-profile attitude. They either have a sullen face or point their butts at You, but if you keep smiling, it will all slowly melt away. A smile is like a small fire that slowly melts the ice in a customer's heart.

Second: Keep an appropriate distance from unfamiliar customers

In the face of unfamiliar customers, do not rush to get close to the customer before judging the customer's personality and mood. Being too cold will only make it more embarrassing; moreover, it is easy to ignore some basic business etiquette sometimes, making customers feel disgusted with you; in addition, when purchasing products, before the doubts in the customer's mind are cleared, being too close will only aggravate the situation. The other party’s suspicion.

Of course, the distance cannot be too far, otherwise the other party will think that you are not proactive enough and can't show enough sincerity, which will be troublesome, so it is very important to maintain an appropriate distance. Follow basic etiquette and politeness, and don’t flatter the other person, let alone flatter the other person, unless you have a clear judgment and can shoot it accurately.

Third: Observe the other person’s words and expressions

The other party’s position in the company, decision-making power, whether he is introverted or extroverted, and what he is thinking, all must be considered and judged through observation and communication. . Only with basic judgment can we aim and launch an attack. You can use some polite questions to test the communication, but be careful not to say anything that makes the other party uncomfortable.

Fourth: Find the right position

After understanding the other party’s position and authority, and observing their personality and age, you can set a relative position for yourself in advance. For example, if you are in your early twenties, When facing many customers in their fifties, they often set themselves up as their juniors. Although they do not shout it out verbally, they show a humble and respectful attitude in their words, because this type of people often hold high positions in the company. Even if you are not, you will still have such a mentality, so modesty, politeness, and respect are a must; you can be more kind and humorous, so that the other party feels that you are quite smart and clever, and your tone can be more friendly. When facing young customers, the attitude is more about equal cooperation. For serious people, talk more about the product itself, while for kind people, you can make a joke and talk about things around you (if the other person is not busy).

In short, finding a relative position that is more appropriate based on the age of both parties to make contact will make both parties feel more comfortable.

Fifth: Compliment in a timely manner

People are vain. Compliment the other person and they will feel itchy, and they will like you, but the premise is that you must compliment to the point. Make the other person feel real and happy.

When faced with success in career, personnel or going through many vicissitudes of life, it is best to look at the things around him, such as the decoration of the office, the small bonsai on the desk, or a book in the bookcase, etc. Pay attention to details, praise the things around you, and use objects to describe people. Take the opportunity to show that you appreciate the other person's vision, hobbies, etc. Because this type of person usually hears too many compliments. If you praise him or herself, he will only treat it as flattery. His ears will be wet with calluses and he will not feel it. Things around him are often related to him. Interests, hobbies, and life taste, use this to cut in, first take a roundabout way and then hit the point.