Is there any difference between ZTO exclusive packages and ordinary ones?

There is a difference between ZTO exclusive packages and ordinary ones. There are differences in delivery speed, service, and price between exclusive items and ordinary items. 1. In terms of delivery speed: Exclusive packages are a value-added service of ZTO, VIP express delivery, the pickup time is within two hours, and it is a priority service. For ordinary items, there is generally no rush and the speed will be slower. 2. In terms of service: For exclusive packages, you can agree with the courier on a time period for pick-up, do not charge arbitrarily, make a phone call before coming to the door and before delivering the package, and arrange dedicated customer service. 3. Price: Exclusive packages cost one or two yuan more than ordinary packages.

1. Is there any difference between ZTO exclusive packages and ordinary ones?

1. In terms of delivery speed: Exclusive packages are a value-added service of ZTO, VIP express delivery, the pickup time is within two hours, and it is a priority service. Ordinary parcels are generally not in a hurry and will be slower

2. In terms of service: for exclusive parcels, you can agree with the courier on a time period for pick-up, and there will be no arbitrary charges before door-to-door delivery and delivery. Making a phone call, arranging dedicated customer service, and calling the consignee as soon as possible after the express arrives at the destination are all rights enjoyed by exclusive users. Ordinary items are processed centrally, separated by piece, and then dispatched in sequence.

3. Price: Exclusive packages cost one or two yuan more than ordinary packages.

2. Can I apply for a refund if the express delivery is still in the middle of the journey?

You can apply for a refund while the express delivery is still in transit.

Users who no longer want the product can directly apply for a return or refund. The details must be negotiated with the courier and the seller. Or the express delivery has been stagnant and the logistics information has not been updated, resulting in the buyer not receiving the goods.

At this time, submit a refund application to the merchant. Under normal circumstances, the merchant will agree to refund. If the merchant refuses to refund or ignores it, the buyer can complain to the platform about the merchant and let the platform customer service handle it.