12345 Is the complaint result notified by phone or SMS?

After the processing result comes out, the telephone or relevant responsible department will call the user, and if the user's phone is not answered, a text message will be sent to remind the user.

12345 generally refers to 12345 government service convenience hotline. 12345 government service hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.