Retirement policy of Shenzhen Airlines

Within the validity period of the passenger ticket, if the passenger applies for changing the flight for the first time, he can change the flight of the same voyage once for free until 24: 00 on September 202 1+05 (excluding), and the change fee, cabin price difference and off-season price difference are exempted.

Passengers who apply for change of flight or change their flight to 0: 00 on September 1 202 16 or later shall be handled according to the conditions of ticket use.

(2) Refund

During the validity period of the ticket, passengers can apply for involuntary refund without refund fee. If a ticket that has been changed according to the above principles applies for refund, it shall be handled according to the conditions of use of the ticket.

Legal basis: Notice on Improving Civil Aviation Ticketing Service

(1) When selling passenger tickets, airlines shall strictly implement the provisions of clearly marked prices, timely, accurately and comprehensively announce the types and levels of passenger freight rates actually implemented on domestic routes and the applicable conditions including the charging standards for returning and changing tickets in a prominent position in official website, APP and other channels, earnestly fulfill the obligation of informing passengers, and facilitate passengers' access and social supervision; In the process of purchasing air tickets, passengers should be clearly informed of the conditions such as the fee standard for returning and changing tickets.

(2) The airline shall reasonably determine the charging standard for ticket refund and change, and the refund fee shall not be higher than the actual sales price of the ticket. It is necessary to formulate a "ladder rate" for ticket refund and change, that is, to formulate a reasonable ladder charging standard according to different fare levels and time nodes, and it is not possible to simply stipulate that special fares are not allowed to be refunded and changed.

(3) Airlines should standardize the refund and change system of direct sales and distribution channels to ensure that the refund and change fees of all channels (including direct sales and distribution channels) are the same. It is necessary to strengthen the management of OTA platforms and sales agents that have entrusted and authorized relationships, and severely punish those who violate the charging standards.

(4) Airlines should follow the principle of "sincere service", optimize the refund and change system, simplify the procedures for refund and change, and shorten the repayment time for refund. It is necessary to strengthen the popularization and application of new technologies, and provide passengers with a "one-stop" solution for ticket refund and change through mobile Internet technology, so as to achieve "more data running and less errands for passengers". It is necessary to have the truth-finding function to provide passengers with the charging standard for returning and changing visas.

(5) Airlines should provide free relief for passengers who have purchased tickets by mistake (such as wrong names, repeated tickets, etc.). ). When defining the wrong purchase behavior of passengers, we should grasp the principles of rationality and tolerance. If the airline can't prove that the passenger is not wrong, it should be regarded as a wrong purchase and provide free refund and other services. Passengers who are unable to take the flight due to illness and ask for a refund should go through the refund formalities according to the relevant regulations, and no refund fee is charged.